Messages

2701

Improving QueueMetrics / Re: Set Alarms on Specific Channels... ?

« on: January 30, 2008, 15:49:28 »

Because you need to configure that in the aggregate queue as well.
The problem, from whaty I can understand, is that there is only one alarm, and that is per queue and not, in case of composite queues, per member of the composite queue.

That is, if you have queues A and B each with their own analrm levels, you can create a queue A|B and set an alarm level for all calls in A or in B, but the alarm levels defined for A or for B will not be shown when seeing A|B.

Is this the problem you're trying to solve?

2702

Running QueueMetrics / Re: QM and after hours.

« on: January 30, 2008, 15:44:13 »

Was your problem fixed? 

2703

Outbound and QueueMetrics / Re: queueDial.agi + trixbox 2.4 + asterisk 1.4

« on: January 30, 2008, 15:43:38 »

To check if the piece of dialplan exists, you should use show dialplan contextname . If it exists and you try to execute it, you should be seeing something on the CLI and/or the full log.

2704

General Asterisk configuration / Re: Queue Login for AST 1.2

« on: January 30, 2008, 15:40:43 »

To minimize dialplan tweaking , you should either use a version of TrixBox with Asterik 1.4 or see http://queuemetrics.com/download/QM_TrixBox_210.pdf

2705

General Asterisk configuration / Re: Queuemetrics and dynamic agent !

« on: January 30, 2008, 15:37:49 »

1. you can use the option rewriteLocalChannels in configuration.properties to make Local/123@agents become Agent/123

2. the agents will be able to monitor call flow using the agent page (just define everything elase as the agents were agent/123) but cannot do login/logoff to a single queue, as the agent interface does not allow that.

2706

QueueMetrics installation / Re: Queuemetrics and database

« on: January 30, 2008, 15:34:31 »

So it's working now?
 

2707

Outbound and QueueMetrics / Re: queueDial.agi + trixbox 2.4 + asterisk 1.4

« on: January 28, 2008, 09:47:26 »

You should see this: http://forum.queuemetrics.com/index.php?topic=41.0

2708

Improving QueueMetrics / Re: Set Alarms on Specific Channels... ?

« on: January 28, 2008, 09:44:29 »

Well you could set all calls in internal to be at alarm level red if their call length exceeds two seconds of conversation. This would be pretty visible.

2709

Running QueueMetrics / Re: QM and after hours.

« on: January 28, 2008, 09:41:30 »

1. You mean everybody disappears from the real-time report? that's because the real-time report is thought of for "daily" call-centers, so it looks as back as the last midnight. You can easily change that to support a 24/7 call center by using a "sliding window" of 1.5 times the length of your maximum agent session, eg if your agents stay logged on for 6 hours, you should use 9 to 12 hours to be sure.

Code: [Select]

#The hour of the day to start realtime monitoring or sXX: sliding window of XX hours
realtime.startHour=s12
this will use a 12-hour sliding window to compute real-time reports.

2. no it does not. It might just be that at 6 or 7 pm you fetch a lot of data for each run, so MySQL suffers. The change above should help you fix that as well.

2710

General Asterisk configuration / Re: Queue Login for AST 1.2

« on: January 28, 2008, 09:36:42 »

Here is the updated version: http://astrecipes.net/index.php?n=343

2711

General Asterisk configuration / Re: Can Barge-In Functionalty do this? If not, How?

« on: January 26, 2008, 10:08:17 »

I think that if you need "whispering", the "w" option will allow your agent to hear you, while the "W" option will allow both your agent and your caller to hear you (ending up in a three callers conference).

2712

Improving QueueMetrics / Re: Set Alarms on Specific Channels... ?

« on: January 26, 2008, 10:06:43 »

I am not sure I understand this: you would like the ability to, say, click on a call in progress and add it special alarms, or to add alarms that are differentiated by incoming call class, or queue?

2713

General Asterisk configuration / Re: Minor bug and a question

« on: January 25, 2008, 09:49:36 »

We'll have it checked :-) Bug #259.
Thanks for pointing out this issue.

2714

General Asterisk configuration / Re: Queue Full statistics

« on: January 25, 2008, 09:48:40 »

What do you mean by status FULL? you have a maximum number of calls waiting configured?

2715

General Asterisk configuration / Re: Logging into Multiple Queues causing Logoff's

« on: January 25, 2008, 09:47:25 »

Or just turn it on so high (like 1000 seconds) that it makes sense.