286
Running QueueMetrics / Re: QM, FreePBX and Recordings stored by day
« on: April 30, 2013, 11:15:00 »
What is it that's not working - the storage (in this case you should ask on FreePBX forums) or QM reading them back?
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287
Running QueueMetrics / Re: Two questions on 13.04 release
« on: April 29, 2013, 17:27:23 »
1. it is explained in detail under "OK04 - Service level agreement" at http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#_historical_reports_answered_calls
2. In general not - thst columns should be empty if you do not track IVRs. When this happens, try and write down which call it is and then run a report to check for what you see in the historical logs.
2. In general not - thst columns should be empty if you do not track IVRs. When this happens, try and write down which call it is and then run a report to check for what you see in the historical logs.
288
The tavern / MOVED: Two questions on 13.04 release
« on: April 29, 2013, 17:24:15 »
This topic has been moved to Running QueueMetrics.
http://forum.queuemetrics.com/index.php?topic=1637.0
http://forum.queuemetrics.com/index.php?topic=1637.0
289
QueueMetrics installation / Re: Backup and archiving
« on: April 26, 2013, 09:32:26 »
In fact QM has call export functionalities - see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s23.html - this is used generally to send batches of calls to clients for further inspection.
290
Running QueueMetrics / Re: Identifying Call with Higher Priority/Weight in Queuemetrics
« on: April 26, 2013, 09:30:12 »
Not at the moment as the priority is not logged by Asterisk. What I would do would be to rewrite the caller-id, by adding .e.g. a ! in front, so that it is immediately apparent which ones they are.
291
QueueMetrics installation / Re: Backup and archiving
« on: April 26, 2013, 09:28:43 »
I'd keep the backup of the database plus a backup of the audio files. See http://www.queuemetrics.com/faq.jsp#faq-044-backup
292
QueueMetrics installation / Re: Upgrade from 1.7.1.3 to 13.4
« on: April 23, 2013, 10:02:26 »
This looks like a messed-up installation that is still reading the old JARs - try http://queuemetrics.com/faq.jsp#faq-070-clean_logs and let us know how it goes.
293
QueueMetrics news / QueueMetrics press release and case study
« on: April 22, 2013, 09:05:40 »
Our romanian reseller Modulo has a QueueMetrics case-study for their implementation at Modulo Asigurari of an Asterisk-based call-center with disaster recovery.
The case-study is available at http://www.modulo.ro/_blog/Studii_de_caz/post/Eureko-studiu-de-caz
(English translation here: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=it&ie=UTF-8&eotf=1&u=http%3A%2F%2Fwww.modulo.ro%2F_blog%2FStudii_de_caz%2Fpost%2FEureko-studiu-de-caz&act=url )
A press release is also available here: http://www.agora.ro/stire/solutia-personalizata-dezvoltata-de-tenora-a-generat-cresterea-calitatii-relatia-cu-clientii-e
(English translation: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=it&ie=UTF-8&eotf=1&u=http%3A%2F%2Fwww.agora.ro%2Fstire%2Fsolutia-personalizata-dezvoltata-de-tenora-a-generat-cresterea-calitatii-relatia-cu-clientii-e )
[Edited: Fixed English translation links]
The case-study is available at http://www.modulo.ro/_blog/Studii_de_caz/post/Eureko-studiu-de-caz
(English translation here: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=it&ie=UTF-8&eotf=1&u=http%3A%2F%2Fwww.modulo.ro%2F_blog%2FStudii_de_caz%2Fpost%2FEureko-studiu-de-caz&act=url )
A press release is also available here: http://www.agora.ro/stire/solutia-personalizata-dezvoltata-de-tenora-a-generat-cresterea-calitatii-relatia-cu-clientii-e
(English translation: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=it&ie=UTF-8&eotf=1&u=http%3A%2F%2Fwww.agora.ro%2Fstire%2Fsolutia-personalizata-dezvoltata-de-tenora-a-generat-cresterea-calitatii-relatia-cu-clientii-e )
[Edited: Fixed English translation links]
295
Improving QueueMetrics / Re: Passwords in arch_users stored in clear text
« on: April 17, 2013, 09:38:07 »
Thanks for posting.
296
Running QueueMetrics / Re: SLA
« on: April 17, 2013, 09:37:32 »
On the User Manual, like in http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s06.html#_historical_reports_answered_calls
What is it not to be understood in the SLA?
What is it not to be understood in the SLA?
297
Running QueueMetrics / Re: Multiple selection criteria lead to no agent being selectable
« on: April 17, 2013, 09:36:07 »
The error means that agent criteria lead to a result that cannot be but empty. For example, if agent/101 is in location B, and you run a report for "agent/101 and location A" you get that error, that means that it cannot possibly return anything, so QM suspects it's an user mistake.
298
Running QueueMetrics / Re: Assigning a user multiple Keys
« on: April 17, 2013, 09:34:33 »
The "-" is not valid in a key, as it means "revoke".
299
Outbound and QueueMetrics / Re: Trying to create Oubound demo
« on: April 15, 2013, 08:45:56 »
So it's fixed now?
300
Scripting QueueMetrics / Re: Provisioning Users via API
« on: April 11, 2013, 12:40:31 »
At the moment the APi is just for reading, not for configuring. 