Messages

2806

Running QueueMetrics / Re: 1.4.2 rendering bug in IE 7

« on: October 09, 2007, 21:59:06 »

Many thanks for pointing that out - could you post (or send Loway by email) a screenshot of the problem?

2807

MySQL storage and Qloaderd/Uniloader / Re: Qmetrics don't load data from SQL???

« on: October 09, 2007, 12:08:43 »

Yes this is correct. My suggestion is to add the logger rotate and qloaderd restart to the logrotate file, something like:

Code: [Select]

/var/log/asterisk/*log {
   missingok
   rotate 5
   weekly
   create 0640 asterisk asterisk
   postrotate
       /usr/sbin/asterisk -rx 'logger reload' > /dev/null 2> /dev/null
       /etc/init.d/qloaderd restart > /dev/null 2> /dev/null
   endscript
}

in your /etc/logrotate.d/asterisk.logrotate file.

2808

Outbound and QueueMetrics / Re: Quemeterics not recognising remote caller hangup

« on: October 09, 2007, 12:04:58 »

Which version of Asterisk are you running?

2809

Running QueueMetrics / Re: error message in queuemetrics

« on: October 08, 2007, 12:54:34 »

Thi is because your licence does not allow for clustering, but you are using it. You need to:
1. use a clustering licence
2. upgrade to the latest version of QM

2810

Running QueueMetrics / Re: error message in queuemetrics

« on: October 08, 2007, 12:52:54 »

Moved.

2811

Improving QueueMetrics / Re: More flexible reporting

« on: October 08, 2007, 12:52:10 »

1. How would you imagine the report by call number? would an additional filter be okay as well?

2. This is planned.

3. You already get that as an average on the Agent screen. Do you find that unpractical/unusable?

Thanks

2812

MySQL storage and Qloaderd/Uniloader / Re: Some Queue_Log events not registerd on the file & On the database table

« on: October 08, 2007, 12:49:50 »

I really find it pretty strange that some events are loaded and some are not, unless those that are not are malformed and so Qloaderd skips them as invalid lines.

2813

Realtime Live / Re: Problems with Agent pages

« on: October 05, 2007, 11:49:48 »

I suggest you have a look at this step-by-step tutorial: http://queuemetrics.com/download/QM_TrixBox_210.pdf

2814

Running QueueMetrics / Re: Synchronized QM clock and Asterisk Clock

« on: October 05, 2007, 11:47:51 »

Install ntpdate on both machines ans synchronize them daily to an external clock, like in this example: http://queuemetrics.com/faq.jsp#faq-032-timezones

The daily clock drift should be very low, and sub-second in any case.

2815

Realtime Live / Re: Problems with Agent pages

« on: October 04, 2007, 19:26:09 »

The agent buttons rely on:
- a working AMI connection (if you see Realtime Live, it is working)
- a piece of dialplan entered on the Asterisk server to perform actions (likely you're missing this)

Tip: look on the Asterisk CLI interface what happens when you send a command from QM. Very likely you'll see a jump into a non-existant part of the dialplan.

2816

QueueMetrics installation / Re: [Errno 14] HTTP Error 502: Proxy Error

« on: October 04, 2007, 19:23:10 »

These files should suffice:

From yum.loway.ch/RPMS/i386:
queuemetrics-java-1_5_0_11-16.i386.rpm

From yum.loway.ch/RPMS/noarch:
mysql-connector-java-3.1.12-4.noarch.rpm
qloaderd-1.7-7.noarch.rpm
queuemetrics-tomcat-5.0.28-9.noarch.rpm
queuemetrics-1.4.2-29.noarch.rpm

2817

QueueMetrics installation / Re: [Errno 14] HTTP Error 502: Proxy Error

« on: October 03, 2007, 18:04:01 »

I know it's a bit lame, but downloading the package manually and doing a yum localinstall instead?

2818

MySQL storage and Qloaderd/Uniloader / Re: Qmetrics don't load data from SQL???

« on: October 03, 2007, 17:57:25 »

Yes, this might be a good reason why 
Nice to know the issue is solved.

2819

MySQL storage and Qloaderd/Uniloader / Re: QueueDial script Installation On Asterisk Machine

« on: October 03, 2007, 14:32:15 »

Just a question: why aren't you considering QueueMetrics for this?

2820

MySQL storage and Qloaderd/Uniloader / Re: QueueDial script Installation On Asterisk Machine

« on: October 03, 2007, 11:18:31 »

I mean, what are you doing that for? calculate usage statistics?