Hi Everyone,
I am pretty new to Queuemetric, I am having problem configuring outbound dialing for Queuemetric. I am able to dial out from Dial Button. Call will reach its destination, but call will only last for 10 secs and hangs up. Another problem is it will not ring at my extension. I don't know where did the call went.
Below is my call log, any suggestion is welcome.
Thank you.
-- Executing [28@queuemetrics:1] Answer("Local/28@queuemetrics-04dd,2", "") in new stack
-- Executing [28@queuemetrics:2] NoOp("Local/28@queuemetrics-04dd,2", " "QM: Agent Custom Dial. Dialing 888089144281 on queue 888 to extension @office made by agent/3010" ") in new stack
-- Executing [28@queuemetrics:3] Set("Local/28@queuemetrics-04dd,2", "QDIALER_QUEUE=outboundcalling-888") in new stack
-- Executing [28@queuemetrics:4] Set("Local/28@queuemetrics-04dd,2", "QDIALER_NUMBER=089144281") in new stack
-- Executing [28@queuemetrics:5] Set("Local/28@queuemetrics-04dd,2", "QDIALER_AGENT=Agent/3010") in new stack
-- Executing [28@queuemetrics:6] Set("Local/28@queuemetrics-04dd,2", "QDIALER_CHANNEL=DAHDI/g0/089144281") in new stack
-- Executing [28@queuemetrics:7] Set("Local/28@queuemetrics-04dd,2", "QueueName=outboundcalling-888") in new stack
-- Executing [28@queuemetrics:8] Set("Local/28@queuemetrics-04dd,2", "MONITOR_FILENAME=/var/spool/asterisk/monitor/callcenter/outboundcalling/OUTBOUND/1402008915.6805") in new stack
-- Executing [28@queuemetrics:9] Goto("Local/28@queuemetrics-04dd,2", "qm-queuedial|s|1") in new stack
-- Goto (qm-queuedial,s,1)
-- Executing [s@qm-queuedial:1] NoOp("Local/28@queuemetrics-04dd,2", "Outbound call -> A:Agent/3010 N:089144281 Q:outboundcalling-888 Ch:DAHDI/g0/089144281") in new stack
-- Executing [s@qm-queuedial:2] Set("Local/28@queuemetrics-04dd,2", "CDR(accountcode)=OUTGOING-LOCAL") in new stack
-- Executing [10@queuemetrics:1] Answer("Local/28@queuemetrics-04dd,1", "") in new stack
-- Executing [10@queuemetrics:2] Wait("Local/28@queuemetrics-04dd,1", "10") in new stack
-- Executing [s@qm-queuedial:3] Set("Local/28@queuemetrics-04dd,2", "ST=1402008915") in new stack
-- Executing [s@qm-queuedial:4] Set("Local/28@queuemetrics-04dd,2", "GM=QDV-Agent/3010") in new stack
-- Executing [s@qm-queuedial:5] Set("Local/28@queuemetrics-04dd,2", "GLOBAL(QDV-Agent/3010)=U") in new stack
== Setting global variable 'QDV-Agent/3010' to 'U'
-- Executing [s@qm-queuedial:6] Set("Local/28@queuemetrics-04dd,2", "GLOBAL(QDV-Agent/3010ans)=0") in new stack
== Setting global variable 'QDV-Agent/3010ans' to '0'
-- Executing [s@qm-queuedial:7] Macro("Local/28@queuemetrics-04dd,2", "queuelog|1402008915|1402008915.6805|outboundcalling-888|Agent/3010|CALLOUTBOUND|-|089144281") in new stack
-- Executing [s@macro-queuelog:1] QueueLog("Local/28@queuemetrics-04dd,2", "outboundcalling-888|1402008915.6805|Agent/3010|CALLOUTBOUND|-|089144281|") in new stack
-- Executing [s@qm-queuedial:8] Dial("Local/28@queuemetrics-04dd,2", "DAHDI/g0/089144281|300|gM(queuedial-answer^1402008915.6805^QDV-Agent/3010^outboundcalling-888^Agent/3010^1402008915)") in new stack
-- Requested transfer capability: 0x00 - SPEECH
-- Called g0/089144281
-- DAHDI/1-1 is proceeding passing it to Local/28@queuemetrics-04dd,2
-- DAHDI/1-1 is ringing
== Manager 'queuemaster' logged off from 127.0.0.1
-- DAHDI/1-1 answered Local/28@queuemetrics-04dd,2
-- Executing [s@macro-queuedial-answer:1] NoOp("DAHDI/1-1", ""Macro: queuedial-answer UID:1402008915.6805 GR:QDV-Agent/3010 Q:outboundcalling-888 A:Agent/3010 E:1402008915"") in new stack
-- Executing [s@macro-queuedial-answer:2] Set("DAHDI/1-1", "NOW=1402008918") in new stack
-- Executing [s@macro-queuedial-answer:3] Set("DAHDI/1-1", "WD=3") in new stack
-- Executing [s@macro-queuedial-answer:4] Macro("DAHDI/1-1", "queuelog|1402008918|1402008915.6805|outboundcalling-888|Agent/3010|CONNECT|3") in new stack
-- Executing [s@macro-queuelog:1] QueueLog("DAHDI/1-1", "outboundcalling-888|1402008915.6805|Agent/3010|CONNECT|3||") in new stack
-- Executing [s@macro-queuedial-answer:5] Set("DAHDI/1-1", "GLOBAL(QDV-Agent/3010)=A") in new stack
== Setting global variable 'QDV-Agent/3010' to 'A'
-- Executing [s@macro-queuedial-answer:6] Set("DAHDI/1-1", "GLOBAL(QDV-Agent/3010ans)=1402008918") in new stack
== Setting global variable 'QDV-Agent/3010ans' to '1402008918'
-- Executing [s@macro-queuedial-answer:7] NoOp("DAHDI/1-1", ""Macro queuedial-answer terminating" ") in new stack
-- Executing [10@queuemetrics:3] Hangup("Local/28@queuemetrics-04dd,1", "") in new stack
== Spawn extension (queuemetrics, 10, 3) exited non-zero on 'Local/28@queuemetrics-04dd,1'
-- Hungup 'DAHDI/1-1'
== Spawn extension (qm-queuedial, s, 8) exited non-zero on 'Local/28@queuemetrics-04dd,2'
-- Executing [h@qm-queuedial:1] NoOp("Local/28@queuemetrics-04dd,2", " "Call exiting: status A answered at: 1402008918 DS: ANSWER" ") in new stack
-- Executing [h@qm-queuedial:2] Goto("Local/28@queuemetrics-04dd,2", "case-A") in new stack
-- Goto (qm-queuedial,h,7)
-- Executing [h@qm-queuedial:7] Set("Local/28@queuemetrics-04dd,2", "COMPLETE=COMPLETEAGENT") in new stack
-- Executing [h@qm-queuedial:8] Set("Local/28@queuemetrics-04dd,2", "WT=3") in new stack
-- Executing [h@qm-queuedial:9] Set("Local/28@queuemetrics-04dd,2", "CT=7") in new stack
-- Executing [h@qm-queuedial:10] Macro("Local/28@queuemetrics-04dd,2", "queuelog|1402008925|1402008915.6805|outboundcalling-888|Agent/3010|COMPLETEAGENT|3|7") in new stack
-- Executing [s@macro-queuelog:1] QueueLog("Local/28@queuemetrics-04dd,2", "outboundcalling-888|1402008915.6805|Agent/3010|COMPLETEAGENT|3|7|") in new stack
-- Executing [h@qm-queuedial:11] Hangup("Local/28@queuemetrics-04dd,2", "") in new stack
== Spawn extension (qm-queuedial, h, 11) exited non-zero on 'Local/28@queuemetrics-04dd,2'
