what does mean PU?

[emel_punk]

HI


when i do my daily reports i see that some calls has code  with PU, but i never created that code on outomes, so what does mean?

 

[marcos]

HI,

Could you, please, add a screenshot?

Thank you and regards,
Marco Signorini.

[emel_punk]

here it is

the code parte has  PU on some records.. but nobody tipify like that.

http://i279.photobucket.com/albums/kk121/emel_punk/grafica-con-PU.png

[emel_punk]

any ideas?
 

[QueueMetrics]

can you check what is on the queue_log for one of those calls?

here it is

the code parte has  PU on some records.. but nobody tipify like that.

http://i279.photobucket.com/albums/kk121/emel_punk/grafica-con-PU.png

[emel_punk]

The calls with "pu" does not have CALLSTATUS record on queue_log but the others does.


example of call with pu

1310646669|1310645459.37|800|Agent/1032370692|CONNECT|177|1310646667.122|0
1310646690|1310645459.37|800|Agent/1032370692|COMPLETEAGENT|177|21|3


calls without it

1310646660|1310645969.56|800|Agent/52555227|CONNECT|188|1310646658.121|0
1310646728|1310645969.56|800|Agent/52555227|COMPLETECALLER|188|68|2
1310646783|1310645969.56|NONE|Agent/52555227|CALLSTATUS|Otros-Otras.Consultas.Sucursal