Messages

1261

Outbound and QueueMetrics / Re: DNIS in outbound calls

« on: July 19, 2010, 11:36:09 »

Do you have an INFO DNIS record for the call?
 

1262

Running QueueMetrics / Re: in the QA form items,when i select multi value,how can i set it to -2?

« on: July 19, 2010, 11:33:20 »

Numbers must be in the 0-100 range, sorry.

1263

Running QueueMetrics / Re: slow QM.

« on: July 19, 2010, 11:32:51 »

How much does it take? because it is the same mechanism.

1264

Running QueueMetrics / Re: QM1.6.0.1 export to excel,the top column was ??

« on: July 16, 2010, 09:23:12 »

That's great.

1265

Running QueueMetrics / Re: Reports on queuemetrics 1.5.3

« on: July 16, 2010, 09:22:55 »

I am not sure for 1.5.3, but that is present for newer versions.

1266

Improving QueueMetrics / Re: Suggestions

« on: July 14, 2010, 10:36:19 »

Yes you can - it is just a matter of programming your dialplan so that when you dial 0 + number is like 9 + 123 + number....

1267

Scripting QueueMetrics / Re: I need a demo queue_log file for testing.

« on: July 14, 2010, 10:35:29 »

I would be asking your client to produce a piece of their queue_log so you can see their actual data.... Or try and ask on the forum if some user wants to share theirs.

1268

Outbound and QueueMetrics / Re: Outbound Calls DUplicate

« on: July 14, 2010, 10:33:53 »

Yes this is possible as well!
 

1269

Outbound and QueueMetrics / Re: Outbound calls

« on: July 14, 2010, 10:33:17 »

QM does this by sending an  Asterisk command - likely there was a problem on the Asterisk side.

1270

Running QueueMetrics / Re: slow QM.

« on: July 14, 2010, 10:32:24 »

That is when searching for recorded calls - likely you have them all in one huge folder. If you break them down by day or month, this will be way faster.

See the LocalFilesByDay storage here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s19.html#_pms_to_match_recorded_calls

1271

Running QueueMetrics / Re: Some calls appear with ID call

« on: July 14, 2010, 10:31:00 »

You should investigate as why this happens at the Asterisk level.

1272

General Asterisk configuration / Re: Add-Remove Member function not working on device side

« on: July 14, 2010, 10:30:26 »

 

1273

Improving QueueMetrics / Re: Suggestions

« on: July 13, 2010, 14:13:37 »

You *can* make outbound calls from the handset! you just need to use a different prefix to tell Asterisk that they must be logged.

1274

Outbound and QueueMetrics / Re: Outbound calls

« on: July 13, 2010, 14:12:49 »

Has it ever worked?
Likely it's a dialpan issue.

1275

General Asterisk configuration / Re: Add-Remove Member function not working on device side

« on: July 13, 2010, 14:12:12 »

You would need to create an equivalent function in your dialplan - the QM dialplan is made to be called by QM only, because it passes parameters setting channel variables.