Author Topic: how to logoff users in QM  (Read 2752 times)

joaopereira

  • Newbie
  • *
  • Posts: 13
  • Karma: 0
    • View Profile
how to logoff users in QM
« on: July 17, 2009, 15:00:40 »
Im using asterisk in a different server then queuemetrics.
Sometimes my agents get stuck and cant logoff.
I could do it in asterisk with "agent logoff" command, but this isnt easy for the administrators.
How can the administrators logoff agents through the Queuemetrics interface (even knowing that asterisk is in a different server)?

Thanks
regards
Joao Pereira

marcos

  • Loway
  • Full Member
  • *
  • Posts: 138
  • Karma: 3
    • View Profile
Re: how to logoff users in QM
« Reply #1 on: July 20, 2009, 11:41:29 »
Hi,

Another customer reported the same problem these days.  We are investigating about it.
Just to better understand the problem:

1. What's your asterisk version?
2. Coud you replicate the problem?
3. Is it related always on a single server or it could happens randomically on different servers in the cluster?
4. Can you send us the CLI output and the catalina.out file when this happens?

Thank you and regards,
Marco Signorini.

joaopereira

  • Newbie
  • *
  • Posts: 13
  • Karma: 0
    • View Profile
Re: how to logoff users in QM
« Reply #2 on: July 20, 2009, 12:39:48 »
Hello

Im using:
Asterisk  1.2.24
Queuemetrics 1.4.4

I have only 2 servers, one with Asterisk and other with Queuemetrics.

Sometimes my agents get stuck on the queues and they cannot logoff (It happens in the only asterisk I'm running).
How can I force them to logoff directly in the server using Queuemetrics GUI?
Thanks
Regards
Joao Pereira

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: how to logoff users in QM
« Reply #3 on: August 17, 2009, 10:45:25 »
Just set up the standard QM gui and repeat the commend if it doe snot work at once.