how to logoff users in QM

[joaopereira]

Im using asterisk in a different server then queuemetrics.
Sometimes my agents get stuck and cant logoff.
I could do it in asterisk with "agent logoff" command, but this isnt easy for the administrators.
How can the administrators logoff agents through the Queuemetrics interface (even knowing that asterisk is in a different server)?

Thanks
regards
Joao Pereira

[marcos]

Hi,

Another customer reported the same problem these days.  We are investigating about it.
Just to better understand the problem:

1. What's your asterisk version?
2. Coud you replicate the problem?
3. Is it related always on a single server or it could happens randomically on different servers in the cluster?
4. Can you send us the CLI output and the catalina.out file when this happens?

Thank you and regards,
Marco Signorini.

[joaopereira]

Hello

Im using:
Asterisk  1.2.24
Queuemetrics 1.4.4

I have only 2 servers, one with Asterisk and other with Queuemetrics.

Sometimes my agents get stuck on the queues and they cannot logoff (It happens in the only asterisk I'm running).
How can I force them to logoff directly in the server using Queuemetrics GUI?
Thanks
Regards
Joao Pereira

[QueueMetrics]

Just set up the standard QM gui and repeat the commend if it doe snot work at once.