Messages

541

Running QueueMetrics / Re: tomcat memory

« on: February 24, 2012, 10:26:44 »

You can see it from the DBTEST page of QM, select "View configuration" then "Current memory properties".

542

QueueMetrics installation / Re: Problems with call recordings after upgrade to v12

« on: February 24, 2012, 10:24:25 »

We are aware of the issue and have fixed it.
Get a pre-released beta from http://www.loway.ch/dl/queuemetrics-12.2.1-304.noarch.rpm :-)

543

Improving QueueMetrics / Re: Country flags for incoming foreign calls

« on: February 15, 2012, 17:52:19 »

I think you could handle this at the dialplan level, or this could be a customization of the product.

544

Improving QueueMetrics / Re: Improvement: Input Vailidation

« on: February 15, 2012, 17:50:54 »

Yes I agree. As this is a trivial change we are adding this as a bug #1581

545

Improving QueueMetrics / Re: Checks on Add Member

« on: February 15, 2012, 17:49:05 »

So what would you propose?

546

Improving QueueMetrics / Re: can ivr report link to the details calls

« on: February 15, 2012, 17:46:50 »

If you need this quickly you could purchase a customization.

547

Scripting QueueMetrics / Re: XmlRPC Auth

« on: February 15, 2012, 17:46:02 »

I am not aware of any issues with Tomcat7, but we do not yet use it for extensive testing.

548

Outbound and QueueMetrics / Re: Outbound dailing routed to trunk by dialed number

« on: February 15, 2012, 17:44:11 »

So this is fixed? 

549

Running QueueMetrics / Re: QA show ???

« on: February 15, 2012, 17:42:27 »

Thanks for pointing this out - we track this as bug #1580

550

Running QueueMetrics / Re: multistint Realtime

« on: February 15, 2012, 17:12:38 »

Not at the moment, but please contact the tech team.

551

Running QueueMetrics / Re: JDBC_URL in web.xml use utf8

« on: February 15, 2012, 17:12:17 »

Did you convert your tables to UTF8?

552

Running QueueMetrics / Re: List of agents and queue assignments ?

« on: February 15, 2012, 17:10:30 »

From each queue, you can see the list of agents configured for that queue and print it out.

553

Running QueueMetrics / Re: tomcat memory

« on: February 15, 2012, 17:09:59 »

No we do not, are you sure the server has enough RAM and the JVM is correct 32/64 bit for your system?

554

QueueMetrics installation / Re: Queuemetrics installation problems: "QueueMetrics database needs updating"

« on: February 06, 2012, 12:38:39 »

It looks like the database was never loaded - one of the most basic tables is missing.
You need to load the database manually the first time you install QM.

555

QueueMetrics news / Re: QueueMetrics 12.01 has been released today

« on: January 27, 2012, 12:09:47 »

It seems like the fix we did was not related to the very case you are experiencing.
We added a new bug #1543 - Please contact support

• loway.ch to arrange for a dump of the DB so we can replicate your case.