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Messages - QueueMetrics

Pages: 1 ... 81 82 [83] 84 85 ... 202
1231
Improving QueueMetrics / Re: Only agent able to log onto Queue??
« on: August 06, 2010, 11:33:32 »
No. you can have rights attached to classes (in this case all agents would) or to people, or you could create a new class called (say) SUPERAGENTS that has all the keys of agents plus the new features you need, and put the new supervisors in that class.

1232
Scripting QueueMetrics / Re: XML-RPC- Can't Find xmlrpc.do
« on: August 06, 2010, 11:32:23 »
The latest versions of QM already have Xerces installed, so this hould not be necessary.
QM itself is working as expected?

1233
Outbound and QueueMetrics / Re: More 1.6 integration issues
« on: August 06, 2010, 11:26:37 »
 ;D

1234
Outbound and QueueMetrics / Re: Outbound Calls DUplicate
« on: August 06, 2010, 11:26:23 »
You sure it's not SIP/GlobalPhone/${QDIALER_NUMBER} ?

1235
QueueMetrics installation / Re: Track inbound direct call (outside of an inbound queue)
« on: August 06, 2010, 11:24:58 »
 ;D

1236
General Asterisk configuration / Re: Duplicate agent logins on realtime page
« on: August 04, 2010, 09:51:45 »
You need to delete the names from the Asterisk config, or just leave them blank.

1237
General Asterisk configuration / Re: IVR Tracking
« on: August 04, 2010, 09:50:58 »
 ;D

1238
QueueMetrics installation / Re: Track inbound direct call (without queue)
« on: August 04, 2010, 09:50:33 »
No problem - as long as Local/123@from-internal and Agent/123 are the same person, you can trick QM into reading them just the same by setting rewriteLocal to true

1239
QueueMetrics installation / Re: Track inbound direct call (without queue)
« on: August 03, 2010, 14:14:14 »
Yes that's what I was thinking about.
Otherwise - but it will take a few coding days - one could write a converter from CDR-CSV to the queue_log format and upload changes nightly to QM.

1240
Outbound and QueueMetrics / Re: More 1.6 integration issues
« on: August 02, 2010, 11:23:41 »
Try and post the lines that get added for ADDMEMBER and REMOVEMEBER so we can check what is written.

1241
General Asterisk configuration / Re: IVR Tracking
« on: August 02, 2010, 11:22:26 »
You need to set the MYIVR variable to like 1,2,3.... etc so that you have a line like:

Quote
1280689708|1280689705.10|200|NONE|INFO|IVR|1

Basically it all works but you always write a blank choice for IVR.


1242
QueueMetrics installation / Re: Track inbound direct call (without queue)
« on: August 02, 2010, 11:20:33 »
Quick question: does this need to be done in real-time or just for historical reporting?

1243
Improving QueueMetrics / Re: In the agent filter list,automatic add dynamic angents
« on: July 30, 2010, 12:40:33 »
You have to define them in QM manually before adding them.

1244
QueueMetrics installation / Re: Call Waiting Tone
« on: July 30, 2010, 12:40:04 »
Likely you are having an issue with CALL-LIMIT that FreePBX sets very high.


1245
Outbound and QueueMetrics / Re: More 1.6 integration issues
« on: July 29, 2010, 12:08:24 »
1. no you do not need to update anything

2. try to log them on and off and see if the statuses are shown correctly on the RT page. If they do, ity means they work fine.


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