Messages

1426

Running QueueMetrics / Re: Enable Agent page

« on: April 19, 2010, 09:52:05 »

 

1427

Running QueueMetrics / Re: How exactly will this work for me?

« on: April 19, 2010, 09:51:50 »

You would be able to do all the monitoring from QM, but you usually need a bit of configuration on the PBX to make this work. Using Asterisk, channel technology is abstracted - so whatever you use (SIP, landlines, H.323...) it is usually no showstopper.

1428

Running QueueMetrics / Re: Live Call Monitor Problem.

« on: April 19, 2010, 09:49:03 »

After we change SIP/1001 to Local/1001@from-internal in dialplan, when we make a call and 1003 pickup this call. We use extension 1001 to listen live call. But we can't listen anything. Extension 1001 is available to pickup . But in log , we alway see extension 1001 have "busy" status.
Thankss

I would have done the opposite - from Local/10001 to SIP/1001, just to avoid the dialplan.

1429

Running QueueMetrics / Re: Live Call Monitor Problem.

« on: April 16, 2010, 12:39:25 »

What do you mean?

1430

AGAW / AGAW saying "Login error for user" in QueueMetrics 1.6 - bug #1067

« on: April 16, 2010, 12:38:24 »

We noticed that the default agaw-runner.sh file that ships with QM has an error that causes it to crash with the error "Login error for user ...."

In order to fix it, change the line that says:

REDRPC=$JARLIB/redstone-xmlrpc-1.0.jar

to:

REDRPC=$JARLIB/redstone-xmlrpc-1.1.1.jar

This should fix it.

We have upgraded the file in the next public release and added a check that prevents it from running if some required JARs are missing.

1431

Outbound and QueueMetrics / Re: Outbound call report by Agent number problem

« on: April 16, 2010, 10:43:29 »

This is because they likely were using AGENTCALBACKLOGIN to log in members (that sets the variable you are looking for) while the more-recent ADDMEMBER entries do not.

1432

Running QueueMetrics / Re: Enable Agent page

« on: April 16, 2010, 10:42:28 »

You should start from here: http://queuemetrics.com/manuals/QM_Trixbox-chunked/

1433

Running QueueMetrics / Re: Live Call Monitor Problem.

« on: April 16, 2010, 10:40:44 »

Try changing the dialplan so that SIP/1001 is called instead of Local/1001@from-internal

1434

Running QueueMetrics / Re: QM not showing status on box 2, when HD on asterisk box one became full

« on: April 16, 2010, 10:38:39 »

It could well be that if MySQL crashed as well,  the table is not writable until repaired. So basically Qloaderd would stall because it keeps getting errors back from the DB. Anyway, do check /var/log/asterisk/qloaderd.log - if that is the issue it should be written in the logs.

1435

Improving QueueMetrics / Re: "Multi-modal" contact center reporting - live chat

« on: April 16, 2010, 10:36:34 »

Yes we have - the problem is that, while Asterisk is a single platform, you get many platforms for chat etc.
A way to address this would be implementing a functionality that lets you map sessions and availability to virtual queues, making it possible to import in QM any kind of information that works "like" a call center (or even different kinds of servers). This is something that is planned.

Of course, with a user pilot, it could happen faster...  anybody else interested?


 

1436

Outbound and QueueMetrics / Re: Outbound call report by Agent number problem

« on: April 14, 2010, 11:41:41 »

At the moment, unless you have a way in the dialplan to get the agent code from the extension number, I think this is not feasible. Will be fixed with the new version with hotdesking.

1437

Running QueueMetrics / Re: QM dead on box 2, when HD on asterisk box one became full

« on: April 14, 2010, 11:40:23 »

What do you mean by "dead"? you see no results, or cannot access it?
Try and restart it anyway....

1438

Scripting QueueMetrics / Re: Retrieving audio files

« on: April 13, 2010, 16:10:33 »

Yes we have already made the changes for direct access and authorization, so that you can click on a URL and you will be prompted to log-on. so it should not be impossible.

I am adding a feature request for this - we track this as #1063

Thanks

1439

MySQL storage and Qloaderd/Uniloader / Re: Upgraded Trixbox and Lost Qloaderd?

« on: April 13, 2010, 16:07:49 »

Look here: http://queuemetrics.com/download/QM_mysql_cluster_100.pdf

1440

Outbound and QueueMetrics / Re: Outbound call report by Agent number problem

« on: April 13, 2010, 16:06:33 »

That's because your agent code is not set - you don't use AGENTCALLBACKLOGIN.
 

Code: [Select]

exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
Should work....