Unable to get live call monitoring working

[jf647]

I can't seem to get QM to show any icon to click on to make the live call montoring feature work.  (The instructions in the manual are pretty vague - a screenshot would do wonders here)

My user is in the ADMIN class, which has the MON_AUDIO key (unchanged from installation)

A snippet from configuration.properties:

callfile.dir=tcp:queuemetrics:password@serverhostname
callfile.monitoring.enabled=true
callfile.monitoring.channel=Local/$EM@queuemetrics/n
callfile.monitoring.extension=11
callfile.monitoring.context=queuemetrics

I see no icon or anything to click on on the realtime page to start monitoring.  I've restarted QueueMetrics several times.

Is there a more verbose guide explaining how to get this working?

Thanks

[revolution]

try setting your callfile.dir to an actual directory

i.e. /var/spool/asterisk/outgoing

(as a default directory for where your .call files are stored)

Also -- did you create a queuemetrics context in your extensions.conf?

[jf647]

QM is on a different server from *, so I can't use spool files.

And yes, the context is set up, but I can't see how that would make any difference as QueueMetrics is not giving me an icon to start the monitoring process.  If the context was missing or misconfigured, I'd be seeing an icon that failed to do what I expected when I clicked on it.

To be clear: if I use wireshark to capture traffic on port 5038 between the QM server and Asterisk, I get *nothing* from the time I log into QM to the time I log out.

[revolution]

Hmm. That said (assuming you turned the Manager on) -- I really don't see where I can offer you any help; esp. since you've noted that you see no incoming packets on the correct port.

[WRP]

I am having this same problem.  I cannot get the call monitor icon to appear in the realtime view.  I have the following settings in my configuration.properties file:

Code: [Select]

#callfile.dir=/ast1-outgoing
callfile.dir=tcp:queuemetrics:queuemetrics@<ip removed>

callfile.monitoring.enabled=true
callfile.monitoring.channel=Local/$EM@from-internal/n
callfile.monitoring.extension=11
callfile.monitoring.context=queuemetrics

I am running queuemetrics on a separate server from trixbox.  I tried using an NFS mount of the outgoing folder first, but this didn't allow me to see a call monitor icon either, so I tried the asterisk manager approach, as you can see above.

I have gone through all of the other necessary steps that I can find, such as adding to the extensions.conf file in asterisk, and also adding the MON_AUDIO key to my queuemetrics user. 

What am I missing?  Is there a way to determine why this isn't working?

[QueueMetrics]

Have you set the agents for monitoring, that is, have set them an extension (even a dummy one, like "-")?

[WRP]

I've set up their proper 'Agent Asterisk Code'.   Is this the same thing?

[QueueMetrics]

Try and post a screenshot of an agent's config....

[WRP]

[QueueMetrics]

Try entering "-" as the Current Terminal.

[WRP]

That did the trick.  Thank you!

[QueueMetrics]