Cannot access live monitoring (chanspy) popup screen

[nyfon]

Having the weird issue, on the realtime screen, even using demoadmin logon cannot get the live monitor screen. Added MON_AUDIO key, no change. If I add RT_TRANSFERCALL then transfer option appears on the magic wand right click but no call monitor. QM Latest version, asterisk 1.8.21/freepbx 2.10 (over elastix). Please help.
Thanks

Also, just realized, When click on transfer nothing happens. Everything was working before...

[marcos]

Hi.
A quick question: do you see the icon on the list appearing below the wand and, if yes, clicking on that do you see a popup where you can insert the extension to be called for listening the call?

Marco.

[nyfon]

I don't see an icon for Call Monitoring even if I add MON_AUDIO. I do see an icon for Transfer when RT_TRANSFERCALL is added, but clicking on it does nothing...
I can click on QA and VNC - they work and open popups...

[nyfon]

any word on this -? I can't do a demo for the customer 
It was working at some time and the just stopped... The transfer button is there but when clicking on it nothing happens...
The live monitor button (where you can listen live calls) does not appear at all. I reinstalled qm and it didn't change anything...


This is the only thing I can trace in chrome when transfer is clicked: Uncaught ReferenceError: callActionsTitle is not defined

[nyfon]

Looks like Lorenzo is on vacation Had to figure out myself...
The only thing I'm not sure if this is a feature or bug:
For transfer to work RT_HANGUPCALL must be enabled as well. Also, When call comes in, clicking on transfer does nothing until next reload...

[QueueMetrics]

That sounds like a bug. What do you mean by reloading the page? can you explain in more detail?

[nyfon]

Looks like the buttons are appearing only when selected both and channel has a state extension (aka hotdesk). I will verify.
But the biggest problem is that when buttons do appear, it's very hard to click on them because popup menu disappears quickly... I set reload to 30sec and problem still there...

[QueueMetrics]

We are working on making the popup more "stable"