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Author Topic: Email Alerts  (Read 2290 times)

sibertron

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Email Alerts
« on: June 19, 2009, 15:47:49 »
EMail Alerts for:

Agent on blank pause
Agent missing a call
No of agents on pause/on call/on no call exceeding a predefined number
inbound Caller using an option on the IVR

... will add more as I come across them.
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QueueMetrics

  • Loway
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Re: Email Alerts
« Reply #1 on: June 25, 2009, 12:01:23 »
It could be an idea to have some alarms trigger an email as well.
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