« previous next »
Pages: [1]

Author Topic: Email Alerts  (Read 2289 times)

sibertron

  • Newbie
  • *
  • Posts: 25
  • Karma: 0
    • View Profile
Email Alerts
« on: June 19, 2009, 15:47:49 »
EMail Alerts for:

Agent on blank pause
Agent missing a call
No of agents on pause/on call/on no call exceeding a predefined number
inbound Caller using an option on the IVR

... will add more as I come across them.
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Email Alerts
« Reply #1 on: June 25, 2009, 12:01:23 »
It could be an idea to have some alarms trigger an email as well.
Logged
Pages: [1]
« previous next »