1336
Running QueueMetrics / Re: queue level never worked -- please help
« on: May 26, 2010, 15:10:44 »
No this is not passed to Asterisk at the moment....
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1337
Improving QueueMetrics / Re: Selection of Time for Last x days
« on: May 25, 2010, 10:46:05 »
Thats the "Last week" option on top.
1338
Realtime Live / Re: Unavailable agents showing up under realtime
« on: May 25, 2010, 10:45:21 »
What you say it's true - but if you get a call from a queue that you disconnected to, QM assumes that the logion must have been lost -- you cannot receive calls from queues you are not logged on to! how is that it causes you problems?
I am not sure about the drop down, would you like to post two separate topics in the "Ideas" forum?
I am not sure about the drop down, would you like to post two separate topics in the "Ideas" forum?
1339
Outbound and QueueMetrics / Re: Outbound using 8<###><phonenumber>
« on: May 25, 2010, 10:42:22 »
You need to dial the same sequence that is called by QM! 
1340
Running QueueMetrics / Re: inbound calls waiting too long to be answered
« on: May 25, 2010, 10:40:56 »
1341
Running QueueMetrics / Re: queue level never worked -- please help
« on: May 25, 2010, 10:40:07 »
You need to add a PENALTY, see e.g.
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AddQueueMember
If you'd like to do this automatically, you could embed the penalty in the agent's name, so that it's passed by QM.
Thinking about it, we way as well pass a penalty number from the request - it would be nice. I am adding this as request #1107
http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20AddQueueMember
If you'd like to do this automatically, you could embed the penalty in the agent's name, so that it's passed by QM.
Thinking about it, we way as well pass a penalty number from the request - it would be nice. I am adding this as request #1107
1342
Improving QueueMetrics / Re: Selection of Time for Last x days
« on: May 21, 2010, 11:03:18 »
can you make an example?
1343
Running QueueMetrics / Re: Using clustering
« on: May 21, 2010, 11:01:41 »
Yes that was the information I was looking for,
At the moment, it is not possible for the agent to look on other partitions but the main one.
We are adding this as a feature request - code #1106
At the moment, it is not possible for the agent to look on other partitions but the main one.
We are adding this as a feature request - code #1106
1344
Running QueueMetrics / Re: inbound calls waiting too long to be answered
« on: May 21, 2010, 10:51:16 »1345
Running QueueMetrics / Re: Wildcards - driving me crazy
« on: May 21, 2010, 10:49:16 »
No - as queues are the basic security items of QM, there is no way that you can access a queue that is not defined explicitly in QM.
1346
QueueMetrics installation / Re: cannot find QA Form and Cfg QA tab
« on: May 21, 2010, 10:48:25 »
OK please let us know.
1347
Running QueueMetrics / Re: about Translate to my language
« on: May 20, 2010, 10:31:29 »
Would you care about sharing your translation through PolyVox?
1349
Running QueueMetrics / Re: Wildcards - driving me crazy
« on: May 20, 2010, 10:29:53 »
Before we investigate into the matter further, a question: do you have each queue and subqueue defined in QM? because the wildcard expansion happens on queues defined, not queues that are in the raw data.
1350
Running QueueMetrics / Re: QM1.6.0.1 export to excel,the top column was ??
« on: May 20, 2010, 10:28:18 »
Why don't you contribute back the Chinese translation?
That is caused by the file encoding that does not support non ASCII characters.
That is caused by the file encoding that does not support non ASCII characters.