Suggestions

[Tunstall]

How about been able to make calls from the handset and QueueMetrics been able to report on these calls rather than having to use the Interface if the data needs to be collected?

[QueueMetrics]

You *can* make outbound calls from the handset! you just need to use a different prefix to tell Asterisk that they must be logged.

[Tunstall]

Could we not just get QueueMetrics to log all outbound calls, so have 0 as the prefix to indicate that all calls must be logged? If so how do you assign this as the prefix to state the call must be logged on Queue Metrics?

Thanks

[QueueMetrics]

Yes you can - it is just a matter of programming your dialplan so that when you dial 0 + number is like 9 + 123 + number....