Messages

2386

Translations / Re: New russian translation in version 1.4.5

« on: July 29, 2008, 12:29:40 »

We're releasing it by mid August.

2387

General Asterisk configuration / Re: Incoming calls generate single-ring calls randomly

« on: July 28, 2008, 10:51:43 »

You can set this by editing the /etc/asterisk/logger.conf and uncommenting the line that says:

Code: [Select]

full => notice,warning,error,debug,verbose
This will create /var/log/asterisk/full - that file gets big fast, so you can rotate it. Do not rotate the queue_log instead.

2388

General Asterisk configuration / Re: Incoming calls generate single-ring calls randomly

« on: July 26, 2008, 21:32:56 »

I would turn on the full detailed Asterisk log and go look into it at the timestamp the problem happens. Very likely you'll see something strange (do rotate it, it gets huge fast).

2389

Improving QueueMetrics / Re: Performance and staffing report

« on: July 26, 2008, 17:00:45 »

Basically there are several reports in the Call Distribution page that can be looked at and provide that information.

2390

Running QueueMetrics / Re: Agents not shown in some reports

« on: July 26, 2008, 16:59:50 »

 

2391

General Asterisk configuration / Re: Dynamic Agents and Asterisk ARA

« on: July 26, 2008, 16:59:09 »

Also, the realtime monitoring is looking good but when I run reports on the queue.  It is showing the phone extension rather then the Local/agent@context.  The reports does not show anything about these Local/Agents@context answering calls.  It shows the SIP/XXXX devices answering the call.

This should be easy - try switching the value here:

Code: [Select]

#If a channel name is different when the call is opened from when it's closed, which one to use?
default.useEndingChannelName=true

Try setting to "true" or "false".

2392

General Asterisk configuration / Re: Dynamic Agents and Asterisk ARA

« on: July 26, 2008, 16:57:34 »

Local/1001@Customer1 to Queue1
Local/1001@Customer2 to Queue2

QM is recognizing this as the same Agent when in fact its two different agents.

Yes - QM will turn the Local/XXX@ctxt to Agent/XXX no matter what the context is. You should use distinct IDs for each agent.
 

2393

General Asterisk configuration / Re: Incoming calls generate single-ring calls randomly

« on: July 26, 2008, 16:55:24 »

Are you sure you are not experiencing an IP problem, like all phones going offline for a few seconds because the master switch resets?

2394

QueueMetrics installation / Re: Errors installing quemetrics on trixbox 2.4

« on: July 26, 2008, 16:51:27 »

Looks like the DB was not installed successfully.
Try dropping the database "queuemetrics" and repeating steps 3 and 4.

2395

QueueMetrics news / Re: Summer break 2008

« on: July 22, 2008, 09:35:36 »

Everybody is at their desk as of today. 



If you emailed us, please be patient while we sort out things that came during the last two weeks.

2396

Scripting QueueMetrics / Re: Generating customised reports using XML RPC

« on: July 22, 2008, 09:29:53 »

I would start by querying QM interactivekly to find the dataset sources, and then would add the general logic. I know there are a lot of data sources, but Qm does compute a lot of information....

2397

Scripting QueueMetrics / Re: Pause Details via XML-RPC

« on: July 22, 2008, 09:28:28 »

Can you point out where exactly is the information you need in QM?

2398

Outbound and QueueMetrics / Re: Problem in outbound queue

« on: July 22, 2008, 09:27:20 »

Whis verion of sterisk are tyou using? I would expect to see at least the OUT queue, that is fixed....

2399

Running QueueMetrics / Re: Missed Calls by Agent - is this possible ?

« on: July 22, 2008, 09:25:11 »

You should loook at the Call Attempts page in QM.

2400

Running QueueMetrics / Re: Queue(s) field and Srv field empty ..

« on: July 22, 2008, 09:24:29 »

If you use AGENTLOGIN, QM does not have the information about which queues the agent is working on; so it will show the Queue field empty (actually it will show a database icon there, meaning "Queues are as set in the Asterisk cfg").
With ADDMEMBER, you pass along thta information, so the field appears to be populated.