Phantom SIP agent appears logged in for no reason

[cuban_cigar]

This began happening after a QM upgrade.

1) queue_logs show no activity for sip extension or asterisk agent

2) "queue show" readout does not display the agent.


As far as my understanding, this should not be happening. I have invested time troubleshooting, and the site personal would like this fixed as it has persisted for a good amount of time, and interferes with their operations.

[QueueMetrics]

This is weird. In general if you see something in QM this means that there is something logged.
I'd have a look at the data just before this happens.

[cuban_cigar]

I'll check the log capacities.

This has gone on so long, and I have invested so much time, that it has become torture. drip drip drip drip drip drip

"another phantom agent"

[QueueMetrics]

That's really weird. If you see somethig, this means it's there. It should not be too hard to match it on the queue_log data....