Author Topic: what does mean PU? (Read 4209 times)

emel_punk · « **on:** July 07, 2011, 23:24:30 »

HI

when i do my daily reports i see that some calls has code with PU, but i never created that code on outomes, so what does mean?

marcos · « **Reply #1 on:** July 15, 2011, 11:00:37 »

HI,

Could you, please, add a screenshot?

Thank you and regards,
Marco Signorini.

emel_punk · « **Reply #2 on:** July 15, 2011, 16:06:26 »

here it is

the code parte has PU on some records.. but nobody tipify like that.

http://i279.photobucket.com/albums/kk121/emel_punk/grafica-con-PU.png

emel_punk · « **Reply #3 on:** July 28, 2011, 00:02:11 »

any ideas?

QueueMetrics · « **Reply #4 on:** August 08, 2011, 11:59:09 »

can you check what is on the queue_log for one of those calls?

Quote from: emel_punk on July 15, 2011, 16:06:26

here it is

the code parte has PU on some records.. but nobody tipify like that.

http://i279.photobucket.com/albums/kk121/emel_punk/grafica-con-PU.png

emel_punk · « **Reply #5 on:** August 23, 2011, 16:55:38 »

The calls with "pu" does not have CALLSTATUS record on queue_log but the others does.

example of call with pu

1310646669|1310645459.37|800|Agent/1032370692|CONNECT|177|1310646667.122|0
1310646690|1310645459.37|800|Agent/1032370692|COMPLETEAGENT|177|21|3

calls without it

1310646660|1310645969.56|800|Agent/52555227|CONNECT|188|1310646658.121|0
1310646728|1310645969.56|800|Agent/52555227|COMPLETECALLER|188|68|2
1310646783|1310645969.56|NONE|Agent/52555227|CALLSTATUS|Otros-Otras.Consultas.Sucursal

News:

Author Topic: what does mean PU? (Read 4209 times)

emel_punk

what does mean PU?

marcos

Re: what does mean PU?

emel_punk

Re: what does mean PU?

emel_punk

Re: what does mean PU?

QueueMetrics

Re: what does mean PU?

emel_punk

Re: what does mean PU?