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Author Topic: feature request: adding default terminal for agents  (Read 2427 times)

qmax

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feature request: adding default terminal for agents
« on: July 01, 2009, 11:14:57 »
when agents imported from agents.conf, their default terminal is set to null.
this does not allow to monitor their calls.
we now have to hack SQL database to put terminal into '-' for all agents.

it would be nice to set them to '-' bu default when importing
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QueueMetrics

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Re: feature request: adding default terminal for agents
« Reply #1 on: July 01, 2009, 23:16:07 »
I agree - we track this as bug #762.
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marcos

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Re: feature request: adding default terminal for agents
« Reply #2 on: July 06, 2009, 11:36:38 »
Hi,
I've modified the code in order to set the current_terminal field as "-" for each new agent added by the configuration wizard tool.
It will be ready on next coming QueueMetrics 1.5.4 release.
Thank you for your feedback.

Regards,
Marco Signorini.

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