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Author Topic: status agents in Start realtime monitoring  (Read 2448 times)

ecriollo_prac

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status agents in Start realtime monitoring
« on: July 23, 2007, 23:26:36 »
Hello.

Why could the realtime monitoring show an agent available (green status) while the agent is really in inbound call (busy).

Bye
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QueueMetrics

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Re: status agents in Start realtime monitoring
« Reply #1 on: July 24, 2007, 16:34:35 »
Most likely Asterisk not writing the correct record, or the agent being busy on a non-ACD call.
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