« previous next »
Pages: [1]

Author Topic: status agents in Start realtime monitoring  (Read 2446 times)

ecriollo_prac

  • Newbie
  • *
  • Posts: 15
  • Karma: 0
    • View Profile
    • Email
status agents in Start realtime monitoring
« on: July 23, 2007, 23:26:36 »
Hello.

Why could the realtime monitoring show an agent available (green status) while the agent is really in inbound call (busy).

Bye
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: status agents in Start realtime monitoring
« Reply #1 on: July 24, 2007, 16:34:35 »
Most likely Asterisk not writing the correct record, or the agent being busy on a non-ACD call.
Logged
Pages: [1]
« previous next »