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status agents in Start realtime monitoring
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Topic: status agents in Start realtime monitoring (Read 2445 times)
ecriollo_prac
Newbie
Posts: 15
Karma: 0
status agents in Start realtime monitoring
«
on:
July 23, 2007, 23:26:36 »
Hello.
Why could the realtime monitoring show an agent available (green status) while the agent is really in inbound call (busy).
Bye
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Loway
Hero Member
Posts: 2999
Karma: 39
Re: status agents in Start realtime monitoring
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Reply #1 on:
July 24, 2007, 16:34:35 »
Most likely Asterisk not writing the correct record, or the agent being busy on a non-ACD call.
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status agents in Start realtime monitoring