« previous next »
Pages: [1]

Author Topic: Waiting calls, explanation  (Read 1952 times)

Saúl Ortega

  • Newbie
  • *
  • Posts: 3
  • Karma: 0
    • View Profile
Waiting calls, explanation
« on: June 11, 2013, 19:13:03 »
Hello.




What means the #5?

What means te green color in the waiting time (0:47)?
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Waiting calls, explanation
« Reply #1 on: June 12, 2013, 07:43:13 »
The #5 means that the call attempted #5 times to connect to an agent, and the last attempt was for "Luz Marina". The green and red numbers are values that are ongoing.
Logged
Pages: [1]
« previous next »