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Author Topic: Waiting calls, explanation  (Read 1951 times)

Saúl Ortega

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Waiting calls, explanation
« on: June 11, 2013, 19:13:03 »
Hello.




What means the #5?

What means te green color in the waiting time (0:47)?
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QueueMetrics

  • Loway
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Re: Waiting calls, explanation
« Reply #1 on: June 12, 2013, 07:43:13 »
The #5 means that the call attempted #5 times to connect to an agent, and the last attempt was for "Luz Marina". The green and red numbers are values that are ongoing.
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