Messages

2641

Running QueueMetrics / Re: Building fully qualified ContactCenter

« on: March 07, 2008, 09:45:38 »

1. You should be using a licence for the number of distinct agents (or channels in your case) unless you risk being locked out.  Anyway I do suggets usng Agents/.... (or at least faking logons/logoffs) for real  call-center opertaions, so you know who is available.

2. You can do that buy changing the announce message in Asterisk.

3. At the moment, we prefer not to be tied to any phone setup, and I'm especially afraid of softphones running in a browser do you have any good exeprience with them?

2642

General Asterisk configuration / Re: Questions on My Setup ?

« on: March 07, 2008, 09:37:46 »

You should have the logo on a web server somewhere, better on your LAN, so you can change WEB-INF/configuration.properties:


#Your company logo (full or relative path) - shall be resized to be an image 200 x 72
layout.logo=http://myserver/mylogo.gif

#HTML string displayed on the login page.
layout.splash=HELLO USERS


The logo must be 200x72, or it will be resized to be 200x72. Use a transparent image if possible.

You can also change the splash page text, i.e. the text that is seen below the logon page.

2643

QueueMetrics news / New board on Outbound

« on: March 06, 2008, 10:51:19 »

We have decided to move all messages about queueDial.agi and outbound tracking to a new, separate board - you can find it here:

http://forum.queuemetrics.com/index.php?board=12.0

Hope this will be helpful.

2644

Outbound and QueueMetrics / READ THIS FIRST: outbound

« on: March 06, 2008, 10:46:28 »

If you run Asterisk 1.4 or newer, you should not be using the queueDial.agi script but a pure-scripting solution: see http://forum.queuemetrics.com/index.php?topic=261.0



We know that with some versions of Asterisk 1.4 the queueDial.agi does not track correctly remote caller hang up.

A workaround can be found here: http://forum.queuemetrics.com/index.php?topic=41.0

 

2645

Running QueueMetrics / MOVED: queueDial.agi + trixbox 2.4 + asterisk 1.4

« on: March 06, 2008, 10:44:25 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=177.0

2646

QueueMetrics installation / MOVED: queueDial.agi and outbound caller ID

« on: March 06, 2008, 10:44:24 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=148.0

2647

Running QueueMetrics / MOVED: queueDial.agi not working

« on: March 06, 2008, 10:44:13 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=183.0

2648

Running QueueMetrics / MOVED: Quemeterics not recognising remote caller hangup

« on: March 06, 2008, 10:44:08 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=41.0

2649

General Asterisk configuration / MOVED: Asterisk 1.4.8 - warnings about DeadAGI on a live channel

« on: March 06, 2008, 10:44:00 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=77.0

2650

Running QueueMetrics / MOVED: Outbound calls

« on: March 06, 2008, 10:43:23 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=154.0

2651

Running QueueMetrics / MOVED: monitoring transfer in QM

« on: March 06, 2008, 10:43:19 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=157.0

2652

General Asterisk configuration / MOVED: Installing outbound queues for Asterisk on TrixBox

« on: March 06, 2008, 10:42:23 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=21.0

2653

General Asterisk configuration / MOVED: Problem in outbound queue

« on: March 06, 2008, 10:41:58 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=141.0

2654

General Asterisk configuration / MOVED: Logging Out Going Calls without having to hit any code?

« on: March 06, 2008, 10:41:25 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=104.0

2655

Running QueueMetrics / Re: Building fully qualified ContactCenter

« on: March 06, 2008, 10:07:01 »

1. where are lies border of trial license?  here there are licenses for 2 agent, sorry but i cant understand where i will face to this limits.

It will count the number of distinct agents in use by your call center. If you want to run some serious testing, I suggest you request a free temp key here: http://queuemetrics.com/sendDemoLicence.jsp

2. all call processing lead in web form, so can QueueMetrics show popup window with special url (via queue(url) command) BEFORE operator answers the call? URL must popup in a minimal time (less than 1 sec) in automatic regime without operators click.

We will likely implement something similar, though it will require manual reload of the page. This is because if you have hundreds of agents, you don't want to hammer the server with thousands of requests per minute, while an agent knows when they've received a call.
It is not possible to do it BEFORE an agent answers the call because until the agent answers, there is no guarantee that he will take it at all. 

3. does some kind of softphone exist, which can be integrated/tied/etc with QueueMetrics? may be just 1-2 feature, it will be nice

Not at the moment - what would you need?