1756
General Asterisk configuration / Re: AddQueueMember Best Paractice for Dynamic agent logins
« on: November 04, 2009, 09:41:20 »
There is work going on here: http://groups.google.com/group/agentcallbacklogin-replacement
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1757
MySQL storage and Qloaderd/Uniloader / Re: qloaderd not loading after log rotation started again
« on: November 02, 2009, 14:10:33 »
You have to restart qloaderd
1758
MySQL storage and Qloaderd/Uniloader / Re: qloaderd not loading after log rotation started again
« on: November 02, 2009, 09:41:59 »
You should likely create the /var/log/asterisk/queue_log file - if it has been rotated and nothing is written to it, qloaderd will stop complaining that the file does not exist.
1759
General Asterisk configuration / Re: AddQueueMember Best Paractice for Dynamic agent logins
« on: November 02, 2009, 09:39:40 »
i think that the best approach would be to simulate agentcallbacklogins through a context and storing the actual extension used in AstDB.
Like:
- when you log in, you keep track that agent 103 is at extension SIP/202
- you add Local/103@agents as a member to the queue
- when you dial Local/103@agents, it looks up agent 103 in astdb and finds that he is at SIP/202, so he dials it
Like:
- when you log in, you keep track that agent 103 is at extension SIP/202
- you add Local/103@agents as a member to the queue
- when you dial Local/103@agents, it looks up agent 103 in astdb and finds that he is at SIP/202, so he dials it
1760
QueueMetrics news / Re: Want to test the new AJAX Real-time page?
« on: October 30, 2009, 09:25:25 »
Yes you have to turn off mandatory signature, see the Astrecipes article where it says:
Quote
As the beta will be installed locally and is not a signed package, we need to modify /etc/yum.conf and set gpgcheck=0 in the main section.
1761
QueueMetrics installation / Re: agents can't login via the agent page.
« on: October 30, 2009, 09:23:48 »
Two things:
1. check for the AMI connection string; you should likely see at least a "failed login" if the Asterisk server IP is correct
2. make sure that the extensions_queuemetrics.conf file is included in your local dialplan.
1. check for the AMI connection string; you should likely see at least a "failed login" if the Asterisk server IP is correct
2. make sure that the extensions_queuemetrics.conf file is included in your local dialplan.
1762
Running QueueMetrics / Re: Need a way to mass delete agents
« on: October 30, 2009, 09:18:50 »
If you have SQL experience, go to the agneti_noti SQL table and delete what you don't need.
1763
General Asterisk configuration / Re: Live Monitor - No Audio For Monitoring Party
« on: October 28, 2009, 22:30:32 »
In some versions of Asterisk, ChanSpy and recording are mutually exclusive. Try and turn off recording for a test and see if you can hear audio or not.
PS. excellent problem report!
PS. excellent problem report!
1764
Scripting QueueMetrics / Re: QM Statuses
« on: October 27, 2009, 14:45:33 »
1. if the agent is in the list, he's logged on.
2. if he is on pause, you should have a time id in the pause column
3. look in the calls datablock to see who is on call and who is not
2. if he is on pause, you should have a time id in the pause column
3. look in the calls datablock to see who is on call and who is not
1765
Lost licences / Re: EMERGENCY: NEED LICENSE KEYS TODAY!!
« on: October 26, 2009, 14:49:09 »
I was told you received everything in real-time Friday night - is this correct? 
1766
General Asterisk configuration / Re: Disabled Buttons Agent panel (Add Member, Remove Member, Dial)
« on: October 23, 2009, 15:05:16 »
Yes see the part "Asterisk interaction" here: http://queuemetrics.com/manuals/QM_UserManual-chunked/apd.html
1767
QueueMetrics news / Want to test the new AJAX Real-time page?
« on: October 16, 2009, 12:07:58 »
It was the most requested new feature for QueueMetrics: having an AJAX real-time page, with a faster reload cycle, ability to turn on and off audio monitoring and the viewable panels.
We have implemented it. We know it's far from being perfect, but it is a start. In the 155b2 beta version, both the Realtime page and the Wallbord are AJAXy.
You can download it for manual installation at: http://yum.loway.ch/beta/QueueMetrics-1.5.5b2-trial.tar.gz
The RPM can be found at: http://yum.loway.ch/beta/queuemetrics-1.5.5b2-47.noarch.rpm - see here: http://astrecipes.net/index.php?n=279 for how to install a beta through RPM.
In any case, make a backup first. This is not an "official" release, so we do not suggest it for production usage. It is likely that it contains bugs.
Your comments are welcome. Also, if you experience any problems, please let us know the browser and OS you are on.
We have implemented it. We know it's far from being perfect, but it is a start. In the 155b2 beta version, both the Realtime page and the Wallbord are AJAXy.
You can download it for manual installation at: http://yum.loway.ch/beta/QueueMetrics-1.5.5b2-trial.tar.gz
The RPM can be found at: http://yum.loway.ch/beta/queuemetrics-1.5.5b2-47.noarch.rpm - see here: http://astrecipes.net/index.php?n=279 for how to install a beta through RPM.
In any case, make a backup first. This is not an "official" release, so we do not suggest it for production usage. It is likely that it contains bugs.
Your comments are welcome. Also, if you experience any problems, please let us know the browser and OS you are on.
1768
General Asterisk configuration / Re: Asterisk 1.6 - AgentCallbackLogin - Deprecated / removed - agent log on broken
« on: October 15, 2009, 18:06:32 »
QueueMetrics supports Asterisk 1.6 - of course not through the AgentCallBackLogin command (that is just not there, go ask Digium) but through AddMember.
I know AddMember is not a perfect replacement for AgentCallBackLogin, so we made things easier by making available a multiple login on the Agent's page - this way your agents do not have to manually join or leave a number of different queues.
The main reporting and real-time engine works as fine with Addmember as with AgentCallbackLogin.
I know AddMember is not a perfect replacement for AgentCallBackLogin, so we made things easier by making available a multiple login on the Agent's page - this way your agents do not have to manually join or leave a number of different queues.
The main reporting and real-time engine works as fine with Addmember as with AgentCallbackLogin.
1769
Problems / MOVED: Asterisk 1.6 - AgentCallbackLogin - Deprecated / removed - agent log on broken
« on: October 15, 2009, 18:01:54 »
This topic has been moved to General Asterisk configuration.
http://forum.queuemetrics.com/index.php?topic=672.0
http://forum.queuemetrics.com/index.php?topic=672.0
1770
Outbound and QueueMetrics / Re: Outbound with LCR
« on: October 15, 2009, 09:17:04 »
They will dial the campaign code plus the number (if you want to have multiple campaigns) or just the number if you assign them to only one campaign.