Messages

1531

Running QueueMetrics / Re: Asterisk Error Message on Agent Add Member

« on: March 09, 2010, 09:25:40 »

Does the agent get logged on/off or not? It looks like QM closing the connection too early..... but I've never seen that.
 

1532

Outbound and QueueMetrics / Re: Outbound with Asterisk 1.6

« on: March 09, 2010, 09:22:44 »

Simple: you use the ADDMEMBER / REMOVEMEMBER buttons.

You cannot do an AgentCallbackLogin because - of course - it does not exist in Asterisk 1.6.

But the ADDMEMBER  / REMOVEMEMBER option are easier to use than the Asterisk counterparts because they can log you in and out of all queues at once.

1533

General Asterisk configuration / Re: QM Issue with TB 2.8

« on: March 08, 2010, 17:06:59 »

if you do a dialplan show you see it?

1534

QueueMetrics news / QueueMetrics 1.6.0 pre-release

« on: March 08, 2010, 17:06:14 »

Hello everyone,
we'll be officially releasing QueueMetrics 1.6.0 in the next days.... but as the binary packages are already done, you can get it immediately from the Yum repositories, or you can download the latest version from http://queuemetrics.com/download/QueueMetrics-1.6.0-trial.tar.gz

We'll be looking for your comments!

1535

General Asterisk configuration / Re: QM Issue with TB 2.8

« on: March 08, 2010, 09:50:47 »

Did you include the QM dialplan?

1536

General Asterisk configuration / Re: strange error in asterisk full log after QM installation

« on: March 08, 2010, 09:50:01 »

It may be caused by the wrong file permissions.
But do not use the spool files anymore - better to use the AMI interface.

1537

Outbound and QueueMetrics / Re: Outbound with Asterisk 1.6

« on: March 08, 2010, 09:48:51 »

No you do not need to downgrade. Just use that.

1538

Outbound and QueueMetrics / Re: Outbound with Asterisk 1.6

« on: March 06, 2010, 08:59:51 »

EDIT: Forgot to add this. So, considering that Asterisk 1.6 has no longer the app AgentCallBackLogin and it appears that QM doesn't set the required variables in order to add dynamically the channel to the queue... all indicates that 1.6 isn't the best choice in this case. As this is my first QM implementation, I hope I'm dead wrong about this. 

For 1.6, you would NOT be using AgentcallbackLogin but ADDMEMBER intead.

1539

MySQL storage and Qloaderd/Uniloader / Re: Realtime queue_log

« on: March 06, 2010, 08:57:10 »

It's technically finished, but we are upgrading the documentation.
Please contact Technical Support for a beta.

1540

Scripting QueueMetrics / Re: Live Agent Screen

« on: March 05, 2010, 10:32:31 »

Not possible at the moment - unless you change the translation in your language file. 

1541

Outbound and QueueMetrics / Re: Outbound with Asterisk 1.6

« on: March 05, 2010, 10:31:31 »

Do we have to list you as "Non-continnetal support team"? 

1542

Improving QueueMetrics / Re: Slight bug? q_frontpage and reports

« on: March 04, 2010, 16:15:14 »

Thanks - we track this as issue #1009.

1543

Outbound and QueueMetrics / Re: Outbound with Asterisk 1.6

« on: March 04, 2010, 16:13:22 »

 

1544

Running QueueMetrics / Re: Queuemetrics / Java - High CPU Usage

« on: March 04, 2010, 16:12:17 »

Do you see any activity? look at the QM logs....

1545

Running QueueMetrics / Re: Agents dissapear out of the Realtime monitor

« on: March 04, 2010, 16:11:34 »

Thanks