Messages

601

QueueMetrics installation / Re: DB upgrade problems from 1.6.2.5 to 1.7.1.13 (1.6.1S7 Updating QA forms)

« on: January 18, 2012, 17:53:07 »

Looks fine to me!

602

QueueMetrics installation / Re: Live monitoring can't hear the audio

« on: January 18, 2012, 17:52:27 »

One common reason for chanspy not to work is to do this on a monitored call on an old Asterisk. 
Should be fixed on 1.8+

603

QueueMetrics installation / Re: Configuring Agents (Elastix 2.2)

« on: January 18, 2012, 17:50:49 »

The next public version will include full tracking of so-called "friendly names" - we suggest avoiding them anyway by leaving them blank at the PBX level.

604

QueueMetrics installation / Re: Java error after upgrading Queuemetrics to 1.7.1.13

« on: January 18, 2012, 17:47:11 »

I think the issue is related to a method that is only available in Java6. So if you use RPM go for Java 6. We will use the baseline of Java 5 from the next version.

I have just done a upgrade on our Queuemetrics that runs on our trixbox PBX (CentOS). I have upgraded to latest version 1.7.1.13 using yum (yum update queuemetrics). Upgrade went smooth and no errors were shown. After the upgrade I get the following error when opening Queuemetrics in a browser (http://pbx:8080/queuemetrics redirected to http://pbx:8080/queuemetrics/sys_errore.jsp)

605

QueueMetrics installation / Re: Apache<->Tomcat Instead of firewalling Tomcat:8080 bind it to 127.0.0.1

« on: January 18, 2012, 17:42:50 »

Nice tutorial!
I'd go for a firewall anyway, just in case 

606

QueueMetrics installation / Re: Error: Unknown column 'data5' in 'field list' with new qloader.

« on: January 18, 2012, 17:41:00 »

Or create a new column "data5", as per QM 1.7+ default schema.

607

Improving QueueMetrics / Re: API for login agents on and off a queue

« on: October 25, 2011, 12:03:29 »

No it does not exist, as you could send a request to Asterisk directly to do this.
If a number of people are interested, or you have an urgent need, we could custom-.implement this.

608

Scripting QueueMetrics / Re: Wallboard Example script

« on: October 25, 2011, 12:01:12 »

No they are computed exactly in the same manner.

609

MySQL storage and Qloaderd/Uniloader / Re: Qloaderd missing data

« on: October 25, 2011, 12:00:21 »

Which version of the qloaderd are you using?

610

MySQL storage and Qloaderd/Uniloader / Re: Create reports from different partitions

« on: October 25, 2011, 11:59:25 »

No, but you can use a clustered license to do just that.

611

Running QueueMetrics / Re: Question related to AvgRing (RT tichet #1323)

« on: October 25, 2011, 11:58:37 »

We are working on a patch that will use this information where available.

612

Running QueueMetrics / Re: Queuemetrics Context Problems

« on: October 25, 2011, 11:57:49 »

Im not sure, Im newbie.

I would like to dial a xx to login/logout/pause/unpause direct from the phone. I have try to modify the dialplan, but I cannot figure what in doing bad.

If you are unsure about how the dialplan works, try and find a consultant that will help you with Asterisk configuration. This is not easy to learn. On the other side, I'm sure quite a number of knowledgeable people read this board.

613

Running QueueMetrics / Re: QM 1.7.1 Froze Today

« on: October 25, 2011, 11:56:14 »

There should be no issues with that. Try and monitor the available RAM usage by using something like:  http://queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s07.html#_remote_monitoring_with_visualvm

614

Running QueueMetrics / Re: Big queue_log file

« on: October 25, 2011, 11:53:17 »

I would never delete it (just to be on the safe side) but you can rotate it.
On the other side, if you use database storage, who cares about a 200M file on modern hard disks?

615

Running QueueMetrics / Re: Very large queue length after crash

« on: October 25, 2011, 11:52:24 »

can you show a screenshot?