Queuemetrics Context Problems

[earenas]

Hi, I have configure queuemetrics in a FreePBX/Asterisk, it's working fine, but I would like to use the context in the way the agents can loged in/out, and pause dialing direct from the phone. I think I have missing something, because when I use the web agent page its working fine, but if I try to dial direct from the phone this is the result:

Code: [Select]

  -- Executing [10@from-internal:1] ResetCDR("SIP/223-0000000d", "") in new stack
    -- Executing [10@from-internal:2] NoCDR("SIP/223-0000000d", "") in new stack
    -- Executing [10@from-internal:3] Progress("SIP/223-0000000d", "") in new stack
    -- Executing [10@from-internal:4] Wait("SIP/223-0000000d", "1") in new stack
    -- Executing [10@from-internal:5] Progress("SIP/223-0000000d", "") in new stack
    -- Executing [10@from-internal:6] Playback("SIP/223-0000000d", "silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer") in new stack
    -- <SIP/223-0000000d> Playing 'silence/1.gsm' (language 'en')
    -- <SIP/223-0000000d> Playing 'cannot-complete-as-dialed.gsm' (language 'en')
    -- <SIP/223-0000000d> Playing 'check-number-dial-again.gsm' (language 'en')

Thanks for your help.

[QueueMetrics]

You should follow the PBX's instructions on hot to do that, usually it's like 200* to join queue 200 and 200** to leave it.

[earenas]

Im not sure, Im newbie.

I would like to dial a xx to login/logout/pause/unpause direct from the phone. I have try to modify the dialplan, but I cannot figure what in doing bad.

Maybe I need to create a fake extensions or define a special feature codes.

Thanks for your help.
Regards.

[earenas]

Hi, Someone could help about how to call a queuemetrics function direct from dial a xxx code from the phone instead use the web agent?

Thxs.
 

[QueueMetrics]

Im not sure, Im newbie.

I would like to dial a xx to login/logout/pause/unpause direct from the phone. I have try to modify the dialplan, but I cannot figure what in doing bad.

If you are unsure about how the dialplan works, try and find a consultant that will help you with Asterisk configuration. This is not easy to learn. On the other side, I'm sure quite a number of knowledgeable people read this board.