1696
Running QueueMetrics / Re: Possible Bug?
« on: December 02, 2009, 09:31:38 »
No this is by design in the latest versions, but can be turned off by a config setting.
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1697
Outbound and QueueMetrics / Re: Using IVR code to track outgoing
« on: December 01, 2009, 17:09:03 »
Sorry I meant the queuedial context:
The example above marks all outbound calls with an IVR code of 123.
Code: [Select]
[queuedial]
; this piece of dialplan is just a calling hook into the [qm-queuedial] context that actually does the
; outbound dialing - replace as needed - just fill in the same variables.
exten => _XXX.,1,Set(QDIALER_QUEUE=q-${EXTEN:0:3})
exten => _XXX.,n,Set(QDIALER_NUMBER=${EXTEN:3})
exten => _XXX.,n,Set(QDIALER_AGENT=Agent/${CALLERID(num)})
exten => _XXX.,n,Set(QDIALER_CHANNEL=SIP/${QDIALER_NUMBER})
exten => _XXX.,n,Set(QueueName=${QDIALER_QUEUE})
exten => _XXX.,n,MixMonitor(Q-${QDIALER_QUEUE}-${UNIQUEID}.WAV,b,)
exten => _XXX.,n,QueueLog(${QDIALER_QUEUE},${UNIQUEID},NONE,INFO,IVR|123)
exten => _XXX.,n,Goto(qm-queuedial,s,1)
The example above marks all outbound calls with an IVR code of 123.
1698
Improving QueueMetrics / Re: Ajaxify realtime page?
« on: December 01, 2009, 16:49:02 »
FYI: this is currently available with QM 1.5.5
1699
Running QueueMetrics / Re: feature request: web-2.0 online pages update
« on: December 01, 2009, 16:48:35 »
FYI: this is currently available in QM 1.5.5.
1700
Outbound and QueueMetrics / Re: Using IVR code to track outgoing
« on: December 01, 2009, 15:01:18 »
But they are on different queues - so you could simply run separate reports... 
Anyway, you could add the IVR line in the qm-queuedial context, just before the line with the Goto command.
Anyway, you could add the IVR line in the qm-queuedial context, just before the line with the Goto command.
1701
Running QueueMetrics / Re: Agent activity panel
« on: December 01, 2009, 14:59:35 »
You mean, for an agent to know how much pause they did that day and under which codes?
1702
Running QueueMetrics / Re: QM with 2 Asterisk servers
« on: December 01, 2009, 14:58:27 »
You need to setup a cluster, with a cluster, each agent chooses his "base server" and can send commands to it.
1703
QueueMetrics installation / Re: failed installation
« on: December 01, 2009, 14:49:12 »
If so: look for the file called server.xml in Tomcat.
Look for a section that says (like):
And change the port from 8080 to what you need for QM (like 9090).
Then restart everything....
Look for a section that says (like):
Code: [Select]
<!-- Define a non-SSL Coyote HTTP/1.1 Connector on port 8080 -->
<Connector port="8080"
maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
enableLookups="false" redirectPort="8443" acceptCount="100"
debug="0" connectionTimeout="20000"
disableUploadTimeout="true" />
And change the port from 8080 to what you need for QM (like 9090).
Then restart everything....
1704
QueueMetrics installation / Re: Upgrade from 1.5.3 to 1.5.5 - can not monitor calls
« on: November 30, 2009, 14:30:17 »
There have been no changes about XML-RPC - just added a few blocks....
Try and look for an error on the log files....
Try and look for an error on the log files....
1705
Running QueueMetrics / Re: Agents pause isn't showing in the reports
« on: November 27, 2009, 12:05:52 »
This is easy: it is trying to write a call-file locally to
Path : '/var/spool/asterisk/outgoing'
instead of connecting to Asterisk.
For how to do that, see this FAQ: http://queuemetrics.com/faq.jsp#faq-041-no_rights
Path : '/var/spool/asterisk/outgoing'
instead of connecting to Asterisk.
For how to do that, see this FAQ: http://queuemetrics.com/faq.jsp#faq-041-no_rights
1706
QueueMetrics installation / Re: failed installation
« on: November 27, 2009, 12:03:24 »
Try and restart QM and see if this happens again....
1707
Running QueueMetrics / Re: Agents pause isn't showing in the reports
« on: November 26, 2009, 15:53:59 »
No this is likely because the tcp connection to your box is not working AND/OR you did not include the extensions_queuemetrics.conf file i your Asterisk dialplan 8I don't know if this is possible - depends on your GUI).
1708
Running QueueMetrics / Re: Wallboard refresh takes 1 minute
« on: November 26, 2009, 15:52:30 »
Are you sure that the two boxes have exactly the same time? if they have a 1-minute difference, you have a culprit!
Also, try and look on the queuemetrics database, table queue_log. When a new line is added in Asterisk (eg a calls enter a queue) you should see it immediately appear in the queue_log table as well. Can you check this?
Also, try and look on the queuemetrics database, table queue_log. When a new line is added in Asterisk (eg a calls enter a queue) you should see it immediately appear in the queue_log table as well. Can you check this?
1709
QueueMetrics installation / Re: failed installation
« on: November 26, 2009, 15:50:31 »
Looks like port 8080 is being used by Apache on your box - so try the following (for a test):
/etc/ini.d/httpd stop
/etc/init.d/queuemetrics restart
And see if you can connect,....
/etc/ini.d/httpd stop
/etc/init.d/queuemetrics restart
And see if you can connect,....
1710
Running QueueMetrics / Re: Real Time Monitoring call duration
« on: November 25, 2009, 11:53:35 »
Yes. Consider that it is computed to the local time, so if the Java clock is off a few seconds, you will see it off a few seconds....