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Messages - QueueMetrics

Pages: 1 ... 87 88 [89] 90 91 ... 202
1321
Improving QueueMetrics / Re: Want a feature
« on: June 08, 2010, 14:29:16 »
That's already present, isn't it?

1322
This is bug #1120

1323
I would have said that what you did is correct. So I am opening up a bug for further investigation.

My suggestion would be to rename the queue using underscores instead of spaces.




1324
Running QueueMetrics / Re: Report for Staffing purposes
« on: June 08, 2010, 14:25:00 »
Why not? look e.g. at the daily graphs....

1325
Running QueueMetrics / MOVED: Want a feature
« on: June 08, 2010, 14:24:31 »

1326
General Asterisk configuration / Re: dundi and queuemetrics
« on: June 08, 2010, 14:23:51 »
If you need to place calls through multiple servers, I think you'll need a clustered QM license so you can see the whole "cloud" at once. I see nothing especially weird with your idea  ;)

1327
You can try and add the missing fields to your table using a MySQL interface.
Look for the table definition in the queuemetrics_sample.sql file.

1328
Yes that will be OK  ;D
Just look at what you have defined on the channel variables.

1329
Running QueueMetrics / Re: Ability to see agents "ringing"
« on: May 28, 2010, 12:23:43 »
This would be undoubtedly nice, but Asterisk does not provide such information at the moment :-(

1330
Improving QueueMetrics / Re: Selection of Time for Last x days
« on: May 27, 2010, 09:01:17 »
In effects, we could add "Last week" and "Last month" meaning a week from now and a month from now (0-23) to the top row.
Do you think this would be helpful?

1331
I am not sure this is possible, because it is a part of our "safety net" against accidental queue_log corruption.

1332
Improving QueueMetrics / Re: LDAP - Agent mapping
« on: May 26, 2010, 15:14:33 »
Anybody else interested?

1333
Improving QueueMetrics / Re: Set member priorities
« on: May 26, 2010, 15:14:13 »
You could likely get this working by using penalties and multiple agnet levels, as they are defined today in QM.

1334
The problem is that it is not expected to happen. If it happens there is something strange....


1335
The problem is the agent code that is missing....

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