Messages

1321

Improving QueueMetrics / Re: Want a feature

« on: June 08, 2010, 14:29:16 »

That's already present, isn't it?

1322

Running QueueMetrics / Re: Robot reports and queue names with spaces

« on: June 08, 2010, 14:28:43 »

This is bug #1120

1323

Running QueueMetrics / Re: Robot reports and queue names with spaces

« on: June 08, 2010, 14:26:48 »

I would have said that what you did is correct. So I am opening up a bug for further investigation.

My suggestion would be to rename the queue using underscores instead of spaces.

1324

Running QueueMetrics / Re: Report for Staffing purposes

« on: June 08, 2010, 14:25:00 »

Why not? look e.g. at the daily graphs....

1325

Running QueueMetrics / MOVED: Want a feature

« on: June 08, 2010, 14:24:31 »

This topic has been moved to Improving QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=920.0

1326

General Asterisk configuration / Re: dundi and queuemetrics

« on: June 08, 2010, 14:23:51 »

If you need to place calls through multiple servers, I think you'll need a clustered QM license so you can see the whole "cloud" at once. I see nothing especially weird with your idea 

1327

QueueMetrics installation / Re: emergency problems updating from 1.5 to 1.6.0.1

« on: June 08, 2010, 14:22:20 »

You can try and add the missing fields to your table using a MySQL interface.
Look for the table definition in the queuemetrics_sample.sql file.

1328

Outbound and QueueMetrics / Re: Outbound using 8<###><phonenumber>

« on: May 28, 2010, 12:24:28 »

Yes that will be OK 
Just look at what you have defined on the channel variables.

1329

Running QueueMetrics / Re: Ability to see agents "ringing"

« on: May 28, 2010, 12:23:43 »

This would be undoubtedly nice, but Asterisk does not provide such information at the moment :-(

1330

Improving QueueMetrics / Re: Selection of Time for Last x days

« on: May 27, 2010, 09:01:17 »

In effects, we could add "Last week" and "Last month" meaning a week from now and a month from now (0-23) to the top row.
Do you think this would be helpful?

1331

Realtime Live / Re: Unavailable agents showing up under realtime

« on: May 27, 2010, 08:59:42 »

I am not sure this is possible, because it is a part of our "safety net" against accidental queue_log corruption.

1332

Improving QueueMetrics / Re: LDAP - Agent mapping

« on: May 26, 2010, 15:14:33 »

Anybody else interested?

1333

Improving QueueMetrics / Re: Set member priorities

« on: May 26, 2010, 15:14:13 »

You could likely get this working by using penalties and multiple agnet levels, as they are defined today in QM.

1334

Realtime Live / Re: Unavailable agents showing up under realtime

« on: May 26, 2010, 15:13:11 »

The problem is that it is not expected to happen. If it happens there is something strange....

1335

Outbound and QueueMetrics / Re: Outbound using 8<###><phonenumber>

« on: May 26, 2010, 15:11:50 »

The problem is the agent code that is missing....