631
Problems / MOVED: Pause problem
« on: September 29, 2011, 11:37:18 »
This topic has been moved to Running QueueMetrics.
http://forum.queuemetrics.com/index.php?topic=1354.0
http://forum.queuemetrics.com/index.php?topic=1354.0
QueueMetrics professional call center suite for the Asterisk PBX
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632
Scripting QueueMetrics / Re: QM.realtime calls don't work
« on: September 29, 2011, 11:36:29 »
This means that you should pass a value like RealtimeDO.RTAgentsLoggedIn but you don't so it crashes.
633
Running QueueMetrics / Re: attended transfer appear in QM to queue not to the extension was transfered
« on: September 29, 2011, 11:33:20 »
Not sure I understand the question? 
Can you please explain again what happended?
Can you please explain again what happended?
634
Running QueueMetrics / Re: Realtime page and ready agents
« on: September 29, 2011, 11:32:36 »
It should be something like:
You add the SIP extension straight to the queue, and it will be decoded as agent/998.
Code: [Select]
1317152725|1317152725.909Q|7000|Agent/998|HOTDESK|SIP/1999
1317152725|MANAGER|7000|SIP/1999|ADDMEMBER|
You add the SIP extension straight to the queue, and it will be decoded as agent/998.
635
Running QueueMetrics / Re: How to get Iax2 to work with queue
« on: September 29, 2011, 11:30:37 »Thanks,
I fix the incoming by putting the iax2 extension as a static agent.
But if if try to call from queuemetrics outbound queue, from the QM web Interface.. It tries to ring the IAX2 phone but the phone never rings but the destination does get the call so the call is routed out by the system. If i do the same thing with the same phone but instead of acquiring the phone as IAX2 i use the SIP everything is working the phone rings i can pickup and then route the call. I have tried to put the IAX" extension in as a static agent but same issue cannot do an outbound call from the QM web app
-- Executing [28@queuemetrics:2] NoOp("Local/3264@from-internal-ce5b;1", " "QM: Agent Custom Dial. Dialing 4188183719 on queue 2001 made by 'Agent/3264'" ") in new stack
-- Executing [28@queuemetrics:3] Set("Local/3264@from-internal-ce5b;1", "QDIALER_QUEUE=2001") in new stack
-- Executing [28@queuemetrics:4] Set("Local/3264@from-internal-ce5b;1", "QDIALER_NUMBER=4188183719") in new stack
-- Executing [28@queuemetrics:5] Set("Local/3264@from-internal-ce5b;1", "QDIALER_AGENT=Agent/3264") in new stack
-- Executing [28@queuemetrics:6] Set("Local/3264@from-internal-ce5b;1", "QDIALER_CHANNEL=DAHDI/g0/4188183719") in new stack
I don't see the IAX channel anywhere here, was it the originating channel?
636
Running QueueMetrics / Re: Agents showing as logged in when they are not.
« on: September 23, 2011, 09:34:25 »
Hard to tell - if you have friendly names it is likely that this breaks things up a bit.
637
Running QueueMetrics / Re: How to get Iax2 to work with queue
« on: September 23, 2011, 09:33:18 »
QM has nothing to do with call routing, that is done at the Asterisk level.
638
Running QueueMetrics / Re: Individual Agent Reports are not working
« on: September 22, 2011, 10:18:45 »
We are planning a more thorough solution - that's why we never liked "friendly names".
Basically we would allow the friendly name to be dynamically translated back to an agent.
Basically we would allow the friendly name to be dynamically translated back to an agent.
639
QueueMetrics installation / Re: Queuemetrics doesn't restart using the RESTART service - help please
« on: September 22, 2011, 10:17:33 »
You choose.
640
Running QueueMetrics / Re: QM-xml-rpc data error
« on: September 21, 2011, 08:59:48 »
It seems weird, as both XMl-RPC and the regular Qm output are facades of the same data source. It may be that you used different query periods, so for one it is ongoing (because not completed) and for the other it is completed.
641
Running QueueMetrics / Re: Individual Agent Reports are not working
« on: September 20, 2011, 10:12:53 »
You should define the "agent code" as the "friendly name" so that it gets rewritten.
643
Running QueueMetrics / Re: QM-xml-rpc data error
« on: September 20, 2011, 10:11:08 »
It is possible that the same call traversed multiple queues, in this case it may be answered on some and not answered on others.
644
Outbound and QueueMetrics / Re: Playtones(busy) on qm-queuedial
« on: September 19, 2011, 11:07:38 »Hi,
I want to playtones to UA based on DIALSTATUS and HANGUPCAUSE, but i do not listen any. Please Help.
Please see line jucha, below.
I would edit around stanza "Trapping call termination here" but have no idea of what you need to playtone.
645
Running QueueMetrics / Re: Individual Agent Reports are not working
« on: September 19, 2011, 11:05:37 »
You could do the translation at the agent level in QM.