outbound calls (not from web-interface)

[EugeneTM]

Hello
Can i see in realtime monitoring (and in others reports) outbound calls (On phone outbound) if my agents make
calls not from web-interface of queuemetrics (with Dial button)?
They are calling from softphone's.
Thanks.

[QueueMetrics]

Of course you can, as long as you use the piece of dialplan that logs them correctly.

[EugeneTM]

in configuration.properties i see:
callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics

but in extensions_queuemetrics.conf i cannot see exten 13 in queuemetrics context

[QueueMetrics]

This must be a mistake. We'll fix it ASAP.
Use extension 28@queuemetrics instead.
See also: http://queuemetrics.com/manuals/QM_Trixbox-chunked/ar01s03.html#_configuration_changes

[QueueMetrics]

We are tracking this as bug #681

[marcos]

Hello.

The callfile.agentdial section is something old and nomore used by QueueMetrics code. We forgot to remove from the default configuration file.
The Dial button present in the Agent page refers to the callfile.customdial section in the configuration file.
Please refer to the link above for the details.

Thank you for your feedback,
Marco.

[EugeneTM]

Of course you can, as long as you use the piece of dialplan that logs them correctly.

Pls, advise me, what exactly I must change in my extensions.conf?
What piece of extensions_queumetrics.conf i can copy to my extensions.conf and see outbound calls?

[EugeneTM]

well done!
thanks to all!

[QueueMetrics]