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Messages - Itgigi (Loway)

Pages: [1] 2
1
Improving QueueMetrics / Re: Single Sign On (with Azure AD)
« on: December 16, 2021, 08:59:25 »
Hello ngroulx,

I'm not sure if it's the same, but QueueMetrics is compatible with Active Directory OpenLDAP.

You can find a guide here:
https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/

Let me know if this is what you were looking for.

Iacob


2
General Asterisk configuration / Re: freepbx callback CID problem
« on: March 03, 2021, 15:53:27 »
Hi,

Do you have some more details about this?

A way to reproduce this or some screenshots?

Have you already contacted support@loway.ch?

Iacob

3
Running QueueMetrics / Re: Call tagging
« on: July 02, 2020, 10:32:02 »
Hello Fropa,

If you ware using the QueueMetrics Agent Page you can set a specific outcome for each individual call, sure.

You can have a look at more information in our documentation:
https://manuals.loway.ch/QM_UserManual-chunked/ch09.html

Best Regards,
Iacob


4
Improving QueueMetrics / Re: Incorrect sorting (non numeric) on UN17 - Call Overview
« on: July 02, 2020, 10:29:28 »
Hello Cwstevens,

We are aware of this issue.

You can update QueueMetrics to the latest available version (currently 19.10.19).

This specific datablock has been corrected, but there are a couple other datablock that are not being sorted correctly.
This will be addressed in the next major updated.

Best Regards,
Iacob


5
Running QueueMetrics / Re: Call tagging
« on: June 26, 2020, 11:39:31 »
Hello Fropa,

This is Iacob from the Loway support team.

You can add Tags and Variables on a call, once they enter the queue.

Each call that arrives on queue "Sales" for example, can be tagged as

"Client1" or "Client2" by using a queue_log record like this:
 

${TIMESTAMP}|${UNIQUEID}|NONE|NONE|INFO|TAG|Client1

or

${TIMESTAMP}|${UNIQUEID}|NONE|NONE|INFO|TAG|Client2

if you want to attach product information I would use a variable like this:

1030001|3.1|NONE|NONE|INFO|VAR|MY_VAR_NAME|MY_VAR_VALUE

so for example, let's say a call arrives on queue "Sales" (300) for Client1 Product1

1579015075|1579015075.736|300|NONE|ENTERQUEUE||221|1

1579015075|1579015075.736|NONE|NONE|INFO|TAG|Client1
1579015075|1579015075.736|NONE|NONE|INFO|VAR|PRODUCT|PRODUCT1

1579015077|1579015075.736|300|SIP/220|CONNECT|2|1579015075.737|1
1579015090|1579015075.736|300|SIP/220|COMPLETEAGENT|2|13|1

This way, in the reports, you can filter by queue, by tag and by variable, in whichever combination.

You can also build a regular expression and filter by more than one variable at the same time.

Best Regards,
Iacob

6
Running QueueMetrics / Re: Custom reports
« on: August 27, 2019, 08:50:57 »
Hello Fropa,

There are some datablocks that allow parameters (the ones with a parameter specified in the documentation).

Usually editing the datablocks requires a customization, since the code itself will have to be changed.

Best Regards,
Iacob


7
Running QueueMetrics / Re: Agent realtime status report
« on: August 20, 2019, 16:21:36 »
Hello Volodya,

What do you mean from the report?

You can use the APIs to ask for a JSON file with all the information regarding the agents currently logged in.

You will need a JSON viewer or some other custom script to organize the information in a more readable way.

https://manuals.loway.ch/QM_JSON_manual-chunked/

Best Regards,
Iacob


8
Running QueueMetrics / Re: Agent realtime status report
« on: August 09, 2019, 15:28:28 »
Hello Volodya,

how would you like to list the queues?

You can run a custom report and use the agent filter to see all the queues where that agent has been active.
Or you can use the APIs to grab the information from the realtime view, regarding one agent.

Best Regards,
Iacob


9
Running QueueMetrics / Re: Custom reports
« on: July 15, 2019, 14:29:13 »
Hello Fropa,

QueueMetrics has quite an extensive reporting system, with many details.

You can create your own custom reports, I will send you a couple of link to some guides that I believe might be useful to you.

It will take a bit of time to get comfortable with all features but I believe that once you learned the basics you will find what you were looking for.

How to create a custom report:
https://www.queuemetrics.com/blog/2018/09/20/howtodo-report/

A list of all the datablocks and what they do:
http://manuals.loway.ch/QM_UserManual-chunked/ch06.html

You can create scheduled jobs that will send you the reports once a month, so you don't have to run them manually each time:
https://www.queuemetrics.com/blog/2017/12/05/enabling-scheduled-jobs-on-QueueMetrics-Live/?lid=N057

To remove a report it's enough to select it from the "Configure QueueMetrics Reports" page and click the "Delete Selected" button

Best Regards,
Iacob

10
Problems / Re: transfered calls
« on: June 18, 2019, 15:10:51 »
Hello Fropa,

Are you experiencing the issue described in this FAQ?

https://www.queuemetrics.com/faq.jsp#faq-053-transfers

If that is the case, unfortunately there is nothing that can be done for the moment. The development team is trying to find a solution to this issue, but for now it's still a Asterisk limitation.

Best Regards,
Iacob


11
Problems / Re: pause issue
« on: June 18, 2019, 15:10:25 »
Hello Fropa,

Are you pausing the Agents trough the Agent Page?

Would you mind getting in touch with support@loway.ch regarding this?

I would need a couple of details to be able to assist you.

Best Regards,
Iacob


12
General Asterisk configuration / Re: Integration queuemetrics live with atmos
« on: May 13, 2019, 10:18:01 »
Hello Jivf,

I'm not familiar with Atmos (I believe it might be a hosting platform for the recordings, correct me if I'm wrong) is the outbound tracking enabled in QueueMetrics?

https://www.queuemetrics.com/blog/2017/11/09/automatic-outbound-calls-tracking/

Best Regards,
Iacob


13
Problems / Re: Wallboard
« on: April 29, 2019, 14:15:10 »
Hello Sylwat,

I have done some tests with different browsers (Chrome and Firefox) on two slightly different QueueMetrics configurations.

I was not able to replicate the issue.

It might be that the connectivity drops during the night. Maybe a database backup locks the tables and QueueMetrics is not able to access the data, causing it to return an error.

Would you mind sending me the complete log files (the most recent ones):
/var/log/asterisk/queue_log

At support@loway.ch

Please use a hosting platform if the files are larger than 10mb.

Best Regards,
Iacob


14
Problems / Re: Wallboard
« on: April 25, 2019, 14:26:29 »
Hello Sylwat,

I will test this and I'll let you know.

Best Regards,
Iacob


15
QueueMetrics installation / Re: Unable to Start QueueMetrics
« on: April 16, 2019, 09:03:35 »
Hello,

Get in touch with support at support@loway.ch.

Send a screenshot with the error message and the complete error log.
/usr/local/queuemetrics/tomcat/logs/

Best Regards,
Iacob


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