1306
Improving QueueMetrics / Re: Selection of Time for Last x days
« on: June 14, 2010, 10:08:27 »
It's already there 
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1307
Improving QueueMetrics / Re: Show if audio recording exists in the detail view
« on: June 14, 2010, 10:07:57 »
This would be hard, on the other side, because it would mean 100x audio lookups, and they might be quite expensive with users that have a lot of recordings with no categorization.
1308
MySQL storage and Qloaderd/Uniloader / Re: Problema DB: java.sql.SQLException: Can't find file: 'dbversion' (errno: 2)
« on: June 14, 2010, 10:04:28 »
1310
Running QueueMetrics / Re: qloader stops reporting to quemetrics after 24 hours
« on: June 14, 2010, 10:01:18 »
You also need to restart qloaderd.
1311
Running QueueMetrics / Re: PAUSE AND UNPAUSE
« on: June 14, 2010, 10:00:42 »
Hard to tell.... if the agent is disconnected, it does not matter if he is paused or not.
1312
Running QueueMetrics / Re: can't modify the QA for chinese language
« on: June 14, 2010, 09:59:42 »
Can you post a screenshot?
1313
General Asterisk configuration / Re: A question about QM
« on: June 14, 2010, 09:59:18 »
That's why you use QM 
1314
General Asterisk configuration / Re: Requiring Call Outcome
« on: June 14, 2010, 09:58:42 »
No - but you can monitor which calls do not have an outcome and take disciplinary action against agents who do not follow the procedures.
1315
Outbound and QueueMetrics / Re: Outbound Calls DUplicate
« on: June 08, 2010, 14:42:25 »
You mean the call does not close?
1316
Running QueueMetrics / Re: SLA Reports
« on: June 08, 2010, 14:41:04 »
Well, Qm 1.6. has configurable reports -. you can build them as you want, taking the blocks that QM provides.
About your questions, the SLA (which one? there are three) is expressed as % of calls within the given threshold.
About your questions, the SLA (which one? there are three) is expressed as % of calls within the given threshold.
1317
Running QueueMetrics / Re: QM1.6.0.1 export to excel,the top column was ??
« on: June 08, 2010, 14:37:24 »
It was expected to be already solved, we track this as issue #1112
I will keep you posted.
I will keep you posted.
1318
Running QueueMetrics / Re: about Translate to my language
« on: June 08, 2010, 14:34:55 »
Thanks this is great!
Please contact us directly so we can open you up a account for further usage.
Please contact us directly so we can open you up a account for further usage.
1319
Running QueueMetrics / Re: Queuemetrics java memory / sql optimization
« on: June 08, 2010, 14:33:16 »
You could go a bit higher just to be on the safe side. Of course if one day all the accounting dept decides to run reports on the last 5 years of data at once, it will go ka-boom!
1320
Running QueueMetrics / Re: Exception starting filter BalancerFilter java.lang.NoClassDefFoundError: org/ap
« on: June 08, 2010, 14:32:12 »
That's related to Tomcat, one of the pre-built apps that ship with it. Nothing to worry about.