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Messages - QueueMetrics

Pages: 1 ... 86 87 [88] 89 90 ... 202
1306
Improving QueueMetrics / Re: Selection of Time for Last x days
« on: June 14, 2010, 10:08:27 »
It's already there  ;)

1307
This would be hard, on the other side, because it would mean 100x audio lookups, and they might be quite expensive with users that have a lot of recordings with no categorization.

1309
Running QueueMetrics / Re: Call Outcomes and Stins
« on: June 14, 2010, 10:03:59 »
 ;D

1310
You also need to restart qloaderd.

1311
Running QueueMetrics / Re: PAUSE AND UNPAUSE
« on: June 14, 2010, 10:00:42 »
Hard to tell.... if the agent is disconnected, it does not matter if he is paused or not.

1312
Can you post a screenshot?

1313
General Asterisk configuration / Re: A question about QM
« on: June 14, 2010, 09:59:18 »
That's why you use QM :)

1314
General Asterisk configuration / Re: Requiring Call Outcome
« on: June 14, 2010, 09:58:42 »
No - but you can monitor which calls do not have an outcome and take disciplinary action against agents who do not follow the procedures.

1315
Outbound and QueueMetrics / Re: Outbound Calls DUplicate
« on: June 08, 2010, 14:42:25 »
You mean the call does not close?


1316
Running QueueMetrics / Re: SLA Reports
« on: June 08, 2010, 14:41:04 »
Well, Qm 1.6. has configurable reports -. you can build them as you want, taking the blocks that QM provides.

About your questions, the SLA (which one? there are three) is expressed as % of calls within the given threshold.

1317
It was expected to be already solved, we track this as issue #1112

I will keep you posted.

1318
Running QueueMetrics / Re: about Translate to my language
« on: June 08, 2010, 14:34:55 »
Thanks this is great!
Please contact us directly so we can open you up a account for further usage.


1319
You could go a bit higher just to be on the safe side. Of course if one day all the accounting dept decides to run reports on the last 5 years of data at once, it will go ka-boom! :)

1320
That's related to Tomcat, one of the pre-built apps that ship with it. Nothing to worry about.

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