Messages

1891

QueueMetrics installation / Re: problem installing in ROOT context

« on: August 12, 2009, 10:19:48 »

What it is usually best to do, is to add a redirection page, so that when the user enters h ttp://queuemetrics.server.com they are redirected to h ttp://queuemetrics.server.com:8080/queuemetrics

QM does not let you bookmark its internal pages. so you can have nothing but a link for the home page.

1892

AGAW / AGAW not working - update

« on: July 09, 2009, 10:47:15 »

If you are running an AGAW system, you may have noticed it stopped working in the fist week of July.

In order to make it work again, please upgrade to the following version 1.5.4b3:

- http://yum.loway.ch/beta/QueueMetrics-1.5.4b3-trial.tar.gz
- http://yum.loway.ch/beta/queuemetrics-1.5.4b3-45.noarch.rpm

If your system was installed by yum, then you can simply issue the following commands (see http://astrecipes.net/index.php?n=279 )

Code: [Select]

wget http://yum.loway.ch/beta/queuemetrics-1.5.4b3-45.noarch.rpm
yum localupdate queuemetrics-1.4.0b1-20.noarch.rpm

Systems that are not running AGAW are unaffected and so should not be updated.

1893

Outbound and QueueMetrics / Re: Please help

« on: July 09, 2009, 09:25:36 »

 

1894

Outbound and QueueMetrics / Re: Outbound mixed up

« on: July 09, 2009, 09:25:13 »

 

1895

Running QueueMetrics / Re: Call put on hold by agent

« on: July 09, 2009, 09:24:33 »

This is unfortunately noty tracked by Asterisk, and therefore Qm has no way to know this.

1896

Running QueueMetrics / Re: loading agents.conf in utf8

« on: July 09, 2009, 09:24:01 »

This is not a matter with QM itslef but with the database module, that must be set to handle UTF8 correctly.

See e.g. http://forum.queuemetrics.com/index.php?topic=526.0

1897

Running QueueMetrics / Re: Anybody knows this?

« on: July 09, 2009, 09:17:58 »

I think so: http://www.voip-info.org/wiki/view/Convert+WAV+audio+files+for+use+in+Asterisk 

1898

Running QueueMetrics / Re: lag upon retrieving call details // verbose logging

« on: July 09, 2009, 09:16:13 »

The best thing would be to split up the directory structure - maybe dividing them simply like /year/month or /year/month/queue - and using the LocalFilesByDay PM.

1899

Improving QueueMetrics / Re: Forgot Password option

« on: July 06, 2009, 09:42:44 »

Please do...

1900

Translations / Re: translation of user manual

« on: July 06, 2009, 09:42:15 »

Generally speaking - no. It is complex enough to maintain it in English 

1901

Translations / Re: New russian translation in version 1.4.5

« on: July 06, 2009, 09:41:43 »

If you want you can help us improve it.

1902

Scripting QueueMetrics / Re: Using LDAP for AUTH

« on: July 06, 2009, 09:41:08 »

Yes - under the directory queuemetrics\WEB-INF\mysql-utils\xml-rpc you'll find a file called xmlrpc_audio_server.php...

1903

Outbound and QueueMetrics / Re: Outbound mixed up

« on: July 06, 2009, 09:39:29 »

If you use "Agntlogin" style logins, your agents will show up as available everywhere. This is by design.

If this is not what you want, you should use "Addmemmber"-style logins - those are shown only if the queue is being monitored.

As an alternative, you can toggle realtime view to "show known members only".

1904

Outbound and QueueMetrics / Re: Please help

« on: July 06, 2009, 09:37:29 »

Do you mean you need to show a PSTN number as caller-id on the outgoing call?

I would do something like....

....
exten => s,n,Macro(queuelog,${ST},${UNIQUEID},${QDIALER_QUEUE},${QDIALER_AGENT},CALLOUTBOUND,-,${QDIALER_NUMBER})
exten => s,n,Set(CALLERID(all)=Joe Zebra <20955511111>)
exten => s,n,Dial(${QDIALER_CHANNEL},300,gM(queuedial-answer^${UNIQUEID}^${GM}^${QDIALER_QUEUE}^${QDIALER_AGENT}^${ST}))
....

See also http://www.voip-info.org/wiki/view/Setting+Callerid

1905

Scripting QueueMetrics / Re: Using LDAP for AUTH

« on: July 01, 2009, 23:18:07 »

I am no expert of LDAP, but I know that the supplied script works with minimal changes....