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Improving QueueMetrics / Re: Single Sign On (with Azure AD)
« Last post by ngroulx on March 23, 2022, 17:35:24 »Any update on this? We need this to meet security compliance requirements being imposed on our clients.
QueueMetrics professional call center suite for the Asterisk PBX
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QueueMetrics news / QueueMetrics Call-Center Software 22.02 Video Tutorial
« Last post by Mausabot on February 24, 2022, 09:59:18 »QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.
Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.
Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02?lid=U353
Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.
Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.
Full video tutorial here: https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02?lid=U353
Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.
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Improving QueueMetrics / Re: Single Sign On (with Azure AD)
« Last post by ngroulx on January 18, 2022, 23:28:20 »Unfortunately, LDAP doesn't work with Azure AD. LDAP is slowly going the way of the Dinosaur.
For Azure AD you would likely need to use SAML
https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/auth-saml
For Azure AD you would likely need to use SAML
https://docs.microsoft.com/en-us/azure/active-directory/fundamentals/auth-saml
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QueueMetrics news / Using Elixir for complex real-time telephony processing on Microsoft Teams
« Last post by Mausabot on December 16, 2021, 12:43:05 »During CommCon Virtual 2021, Lorenzo Emilitri, founder of Loway and creator of QueueMetrics, gave a speech on "Using Elixir for complex, real-time telephony processing: some lessons learned".
In this conference, Lorenzo explains, based on his experience in developing QueueMetrics-Live, how it is possible to integrate Loway call center analytics software with Microsoft Teams, using the Elixir programming language.
Watch here the full video: https://www.youtube.com/watch?v=Y9o0GlBgMrw&lid=U321
QueueMetrics-Live monitoring solution for Microsoft Teams lets you track taken and lost calls, caller and called numbers, music-on-hold, transfers, inbound, outbound, direct calls, queues, IVRs, group calls and much more. It supports both native Teams Telephony and Direct Routing.
With over 200 metrics and reports computed you will deeply understand the ins and outs of your virtual telephone system.
For more information about QueueMetrics-Live for Microsoft Teams and our alpha program for integrators, see https://www.queuemetrics-live.com/msteams.jsp?lid=U321
In this conference, Lorenzo explains, based on his experience in developing QueueMetrics-Live, how it is possible to integrate Loway call center analytics software with Microsoft Teams, using the Elixir programming language.
Watch here the full video: https://www.youtube.com/watch?v=Y9o0GlBgMrw&lid=U321
QueueMetrics-Live monitoring solution for Microsoft Teams lets you track taken and lost calls, caller and called numbers, music-on-hold, transfers, inbound, outbound, direct calls, queues, IVRs, group calls and much more. It supports both native Teams Telephony and Direct Routing.
With over 200 metrics and reports computed you will deeply understand the ins and outs of your virtual telephone system.
For more information about QueueMetrics-Live for Microsoft Teams and our alpha program for integrators, see https://www.queuemetrics-live.com/msteams.jsp?lid=U321
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Improving QueueMetrics / Re: Single Sign On (with Azure AD)
« Last post by Itgigi (Loway) on December 16, 2021, 08:59:25 »Hello ngroulx,
I'm not sure if it's the same, but QueueMetrics is compatible with Active Directory OpenLDAP.
You can find a guide here:
https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/
Let me know if this is what you were looking for.
Iacob
I'm not sure if it's the same, but QueueMetrics is compatible with Active Directory OpenLDAP.
You can find a guide here:
https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/
Let me know if this is what you were looking for.
Iacob
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Improving QueueMetrics / Single Sign On (with Azure AD)
« Last post by ngroulx on December 15, 2021, 17:42:21 »We would love to see single sign-on integration, specifically with Azure AD. Allowing the users to use the same login they have for windows.
This would improve user access management and security.
This would improve user access management and security.
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QueueMetrics news / Loway announces official sponsorship for CommCon Virtual 2021.
« Last post by Mausabot on December 01, 2021, 12:27:51 »Loway announces that it has signed to become official Sponsor of CommCon Virtual 2021.
CommCon Virtual 2021 is one of the only vendor neutral events in the Real Time Communications industry and WebRTC developers' community.
Building on his experience with QueueMetrics-Live software for real time monitoring and integration work with Microsoft Teams, Loway's Founder and CEO, will give a speech during CommCon on "Using Elixir for complex, real-time telephony processing: some lessons learned".
More info at https://www.loway.ch/press-releases.jsp?uid=press-20211130-CommCon-Virtual-2021&lid=U319
CommCon Virtual 2021 is one of the only vendor neutral events in the Real Time Communications industry and WebRTC developers' community.
Building on his experience with QueueMetrics-Live software for real time monitoring and integration work with Microsoft Teams, Loway's Founder and CEO, will give a speech during CommCon on "Using Elixir for complex, real-time telephony processing: some lessons learned".
More info at https://www.loway.ch/press-releases.jsp?uid=press-20211130-CommCon-Virtual-2021&lid=U319
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QueueMetrics news / QueueMetrics management solution for call-centers new guided trial
« Last post by Mausabot on November 03, 2021, 17:19:29 »QueueMetrics solution enhances productivity and improves the daily workflow of your agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.
You can track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode. New features and metrics are added each year for free to the suite.
We now developed a new guided trial where one of our engineers will be at your side for the entire testing. He will install, configure and present you the solution and remains at disposal for questions or set up during the testing period and after.
Simply go to https://www.queuemetrics.com/?lid=U310 and start your call center business improvement.
You can track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode. New features and metrics are added each year for free to the suite.
We now developed a new guided trial where one of our engineers will be at your side for the entire testing. He will install, configure and present you the solution and remains at disposal for questions or set up during the testing period and after.
Simply go to https://www.queuemetrics.com/?lid=U310 and start your call center business improvement.
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QueueMetrics news / Call Center monitoring and reporting Live demo online now!
« Last post by Mausabot on October 27, 2021, 15:50:10 »We create an online demo for our QueueMetrics so you can see how it allows you to track callcenter agent productivity, working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold.
Generate inbound and outbound campaign statistics and monitor processes with wallboards and reports.
Test the new QueueMetrics software free live demo at https://www.queuemetrics.com/live-demo.jsp?lid=T306
Generate inbound and outbound campaign statistics and monitor processes with wallboards and reports.
Test the new QueueMetrics software free live demo at https://www.queuemetrics.com/live-demo.jsp?lid=T306
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QueueMetrics news / QueueMetrics management solution for call-centers: free trial
« Last post by Mausabot on October 27, 2021, 12:29:13 »QueueMetrics solution for Asterisk call center enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM, wallboards, realtime page and a complete quality tracking tool included.
Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.
With QueueMetrics you get:
- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- A dedicated engineer during testing and after.
Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N306
Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy and barge mode.
With QueueMetrics you get:
- Full featured free trial
- Installation, set up and presentation
- Free updates
- Free support
- Remote working features and productivity control
- A dedicated engineer during testing and after.
Try now with the help of our engineers: https://www.queuemetrics.com/?lid=N306