QueueMetrics collects data from the PBX and tracks all agents' activities, payrolls, targets, conversion rates, ACD, IVR, and Music on hold. It generates outbound and inbound statistics with real-time monitoring, wallboards, and custom reports for more than 200 different metrics.
Version 22.02 brings many improvements to the Reports page, making it more user-friendly, includes support for Single sign-on with Google and Microsoft accounts, an improved WebRTC soft-phone, a new theme, and a new Timeline view, that lets you know everything about calls' history.
Full video tutorial here:
https://www.queuemetrics.com/blog/2022/02/23/QueueMetrics-22.02?lid=U353 Reports' improved performance makes the user experience more responsive and viable for very large systems with 10,000+ agents across 1000+ queues.
