Messages

451

Running QueueMetrics / Re: Logging configuration changes

« on: June 13, 2012, 11:15:25 »

No, QM cannot configure Asterisk queues. It can only read them from the wizards. You sure this happened at the Asterisk level?

452

QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail

« on: June 13, 2012, 11:14:36 »

Try this while we are at it:

Code: [Select]

String color = String.format("%06x", new Object[]{ new Integer(lt.getI(r, colorCol)) }  );

453

Outbound and QueueMetrics / Re: Agent names are not showing up under Unans.DT & Unans

« on: June 08, 2012, 15:38:47 »

A question: can you post the a queue_log for an unanswered outbound call?
(BTW, pics are perfectly visible now!)

454

Running QueueMetrics / Re: Dynamic members in Realtime Page

« on: June 08, 2012, 15:37:00 »

Most likely you have no known members for the queue, so it bypasses the check.

455

Running QueueMetrics / Re: Make queuemertics start at boot, chkconfig bye bye

« on: June 08, 2012, 15:36:28 »

Is chkconfig not working on Fedora? it seems quite weird....

456

Running QueueMetrics / Re: Counting of unique calls

« on: June 08, 2012, 15:35:35 »

Can you tell us more about the scenario? in general it can.

457

QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail

« on: June 08, 2012, 15:34:46 »

Just because we are at it, try changing:

Code: [Select]

String color = String.format("%06x", lt.getI(r, colorCol));
to

Code: [Select]

String color = String.format("%06x", new Integer( lt.getI(r, colorCol) ) );
We do not seem to be able to reproduce the issue here.... 

458

Outbound and QueueMetrics / Re: Agent names are not showing up under Unans.DT & Unans

« on: June 05, 2012, 11:06:59 »

I do not seem to be able to see pics

459

Running QueueMetrics / Re: Setting up Tomcat logrotation on CentOS

« on: June 05, 2012, 11:05:25 »

+1 

460

Running QueueMetrics / Re: Agent Session Not Appearing under "Agents" tab.

« on: June 05, 2012, 11:04:51 »

 

461

QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail

« on: June 05, 2012, 11:03:14 »

It's weird because the integer value should be auto-boxed to Integer as of Java 6....
Did you install Java manually?

462

QueueMetrics installation / Re: Unable to upgrade Queuemetrics using YUM

« on: June 05, 2012, 11:01:10 »

I have no idea why it's not working, but nothing prevents you from downloading the queuemetrics packages and its dependencies from http://yum.loway.ch/RPMS and updating them manually.

463

Running QueueMetrics / Re: Agent Session Not Appearing under "Agents" tab.

« on: May 30, 2012, 08:49:59 »

In general QM considers an agent session without activity a logging anomaly; you don't pay agents to sit idle all day. You can anyway tell QM NOT to ignore it by setting:

default.useRawAgentSessions=true

If true, show all agent sessions. If false, show only agent sessions with at least one call handled. Defaults to false.

464

Improving QueueMetrics / Re: click2dial

« on: May 29, 2012, 10:31:44 »

The Agent's page of Qm lets you dial out by doing a copy-and-paste of the number.

465

QueueMetrics installation / Re: Unable to complie class for JSP error when requesting call detail

« on: May 29, 2012, 10:21:56 »

Are you sure you are running under Sun JDK 6? please have a look at the License page of QM.