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Messages - QueueMetrics

Pages: 1 ... 14 15 [16] 17 18 ... 202
226
Running QueueMetrics / Re: Korean is not displayed in PDF reports....
« on: July 26, 2013, 09:58:08 »
So it works when exporting Excel but not the PDF?
Can you send us a report with the excel and PDF files generated, so we can open up a bug? please send them to the support portal.

227
Running QueueMetrics / Re: Cannot access live monitoring (chanspy) popup screen
« on: July 26, 2013, 09:57:13 »
We are working on making the popup more "stable"

228
General Asterisk configuration / Re: Asterisk 1.8 Realtime queue_log - problem closing calls
« on: July 26, 2013, 09:51:51 »
That feature does not work on the realtime table, just on the queue_log.

229
Outbound and QueueMetrics / Re: One SIP extension for many Agents
« on: July 23, 2013, 10:22:52 »
Yes by using hotdesking you will track people, not phones. That's why you use it.

230
Outbound and QueueMetrics / Re: One SIP extension for many Agents
« on: July 22, 2013, 10:49:26 »
That's what we call hotdesking - see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s24.html#_enabling_hotdesking_in_the_agent_page

231
General Asterisk configuration / Re: Asterisk 1.8 Agent Login through phone
« on: July 22, 2013, 10:48:22 »
As long as the agents are logged in correctly at the Asterisk level, this will be fine for QueueMetrics. If you have to write an AGI, my suggestion would be to make it right and get the queue information dynamically from QM itself through http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s03.html#_the_method_qm_getqueuesforagent - this way you mange agent/queue associations in Qm and your live monitoring is always correct.

232
MySQL storage and Qloaderd/Uniloader / Re: Queuemetrics High Availability
« on: July 18, 2013, 10:51:53 »
Not sure I understand. On your HA server, obviously :)

233
MySQL storage and Qloaderd/Uniloader / Re: Queuemetrics High Availability
« on: July 15, 2013, 18:20:53 »
You could use that, or a balancer in front.

234
MySQL storage and Qloaderd/Uniloader / Re: Wherein we discuss multi-server and partitions...
« on: July 15, 2013, 18:19:32 »
+1  ;)

235
Improving QueueMetrics / Re: Accurately show agent unavailable in Realtime/Wallboard.
« on: July 15, 2013, 18:18:51 »
That would be a bit more expensive to run, though.

236
Running QueueMetrics / Re: Agent whin incoming call do not appears
« on: July 15, 2013, 18:16:39 »
Check what happens on the Asterisk side of things. Try a "show queue".

237
Running QueueMetrics / Re: Cannot access live monitoring (chanspy) popup screen
« on: July 15, 2013, 18:15:43 »
That sounds like a bug. What do you mean by reloading the page? can you explain in more detail?

238
Running QueueMetrics / Re: Wait time always 0
« on: July 15, 2013, 18:14:30 »
You sure you are parsing the very same dataset?

239
Running QueueMetrics / Re: Queue calls do not come
« on: July 15, 2013, 18:13:27 »
Sounds like a routing/queue definition issue. You sure agents are logged on to the queue?

240
Running QueueMetrics / Re: Real Time Monitoring - Display Pause Reason
« on: July 15, 2013, 18:12:40 »
Most likely that's an issue with the logged data

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