Author Topic: Agent pause duration displayed  (Read 3682 times)

Red_Devil99

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Agent pause duration displayed
« on: October 04, 2011, 17:42:50 »
Hi,

Does anyone know how to enable the agent to see how long he/she has been on pause? (in the Agent screen)
ie. allow an agent to see their pause duration.

Operating system: SuSE Linux Enterprise Server 10
QueueMetrics version: 1.6.0.2
Asterisk version: 1.4.23.2

QueueMetrics

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Re: Agent pause duration displayed
« Reply #1 on: October 06, 2011, 12:33:25 »
You see the start time of the pause in the RT screen.

Red_Devil99

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Re: Agent pause duration displayed
« Reply #2 on: November 09, 2011, 10:58:22 »
Thank you.
As indicated I would like to know if it is possible to have it displayed in the Agent screen/page (Not RT screen).
...so the agent knows how long they have been on pause.

In our setup the agents do not have access to the realtime page.

Anthony

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Re: Agent pause duration displayed
« Reply #3 on: November 09, 2011, 12:06:45 »
Hi,

this feature is not currently available in QueueMetrics, but can be customized on request.

Red_Devil99

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Re: Agent pause duration displayed
« Reply #4 on: November 29, 2011, 09:32:08 »
How do I go about doing this?

Anthony

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Re: Agent pause duration displayed
« Reply #5 on: November 29, 2011, 10:25:59 »
Just send us an email as explained in  http://www.queuemetrics.com/contact.jsp detailing your exact requirements.  :)
« Last Edit: December 14, 2011, 12:21:07 by Anthony »