Agent pause duration displayed

[Red_Devil99]

Hi,

Does anyone know how to enable the agent to see how long he/she has been on pause? (in the Agent screen)
ie. allow an agent to see their pause duration.

Operating system: SuSE Linux Enterprise Server 10
QueueMetrics version: 1.6.0.2
Asterisk version: 1.4.23.2

[QueueMetrics]

You see the start time of the pause in the RT screen.

[Red_Devil99]

Thank you.
As indicated I would like to know if it is possible to have it displayed in the Agent screen/page (Not RT screen).
...so the agent knows how long they have been on pause.

In our setup the agents do not have access to the realtime page.

[Anthony]

Hi,

this feature is not currently available in QueueMetrics, but can be customized on request.

[Red_Devil99]

How do I go about doing this?

[Anthony]

Just send us an email as explained in  http://www.queuemetrics.com/contact.jsp detailing your exact requirements.