Messages

1606

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: January 26, 2010, 18:10:57 »

This line here:

Code: [Select]

-- Executing [20@queuemetrics:3] AgentCallbackLogin("Local/20@queuemetrics-fd56,2", "7889||888@from-internal") in new stack

requires you to have an Agent/7889 defined in agents.conf with no password.

1607

General Asterisk configuration / Re: Tracking an unpicked call

« on: January 26, 2010, 18:09:36 »

No you see that e.g. Sharon Answered 21 calls and the average ring time was 10 seconds while Sjoert answered 37 with an average pick up of just 6 seconds.

If you see no lost calls, your Asterisk system is likely not tracking RINGNOANSWER verbs or they are all zeroed out. Do you see them in the queue_log?

1608

Improving QueueMetrics / Re: Feature request: QM sanitize input for addmember, removemember, etc.

« on: January 22, 2010, 15:35:33 »

Well that's interesting. We are tracing that as improvement #963.

1609

Outbound and QueueMetrics / Re: Popping a URL with Outgoing Call

« on: January 22, 2010, 15:34:11 »

You should:
1- make sure that the number is a number only, e.g. "12345" and not "-,12345"
2- define a default URL for the outbound queue.

1610

Outbound and QueueMetrics / Re: Agent Filter report only shows answered calls rather than all calls

« on: January 22, 2010, 15:32:45 »

It's an old version. use the latest one instead.

1611

Running QueueMetrics / Re: Agents aren't shown any longer on Real Time Reports

« on: January 22, 2010, 15:31:08 »

It looks like it's calling a trunk..... how is that?

1612

Running QueueMetrics / Re: Force an agent to select a pause code

« on: January 22, 2010, 15:30:05 »

Not at the moment.

1613

Running QueueMetrics / Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

« on: January 22, 2010, 15:27:02 »

This means that the time stamp of Asterisk and QM are off by 30 minutes.

1614

General Asterisk configuration / Re: Tracking an unpicked call

« on: January 22, 2010, 15:25:15 »

It's already included . see the "attempts" page.

1615

General Asterisk configuration / Re: Incoming and outgoing internal calls are not logged

« on: January 22, 2010, 15:24:53 »

QueueMetrics will track only calls that happen as a part of a queue (for inbound) or a campaign (for outbound). This is by design.
If you transfer a call, transfer it to a queue, so the status will be correct.

1616

Outbound and QueueMetrics / Re: Agent Filter report only shows answered calls rather than all calls

« on: January 19, 2010, 14:47:45 »

You need the latest dialplan version to log "OUTBOUNDCALL" instead of "ENTERQUEUE" for outbound calls - this way QM will show the agent.
 

1617

Running QueueMetrics / Re: Calls in queue are not shown to be answered in correct order

« on: January 19, 2010, 14:46:07 »

...or upgrade to 1.6 and have the devicestate finally working!

1618

Running QueueMetrics / Re: Real Time Calls Not Showing Up

« on: January 19, 2010, 14:44:14 »

I think that you should contact our support by email and arrange for a remote session. 

1619

General Asterisk configuration / Re: Configuring outbound rapports

« on: January 19, 2010, 14:35:18 »

This is very easy to do - did you set up outbound calling yet?

1620

Scripting QueueMetrics / Re: The year is not available in some reports

« on: January 15, 2010, 09:29:29 »