Messages

1156

General Asterisk configuration / Re: Dynamic Agents - Device State not changing

« on: September 27, 2010, 09:34:14 »

I think this introduces a bit more load, but if you can handle it, it's OK.

1157

QueueMetrics installation / Re: Ivr Selection

« on: September 27, 2010, 09:33:29 »

I am running a few checks.
The problem you are having is *exactly* what? because the IVR data seems to be forwarded when running in multi.-stint mode.

1158

QueueMetrics installation / Re: passing variables in the URL popup

« on: September 27, 2010, 09:29:10 »

That's what gets published by Asterisk in the CallerID field - it may be either the name, the number or both.

1159

Improving QueueMetrics / Re: Adding Agents to a Queue

« on: September 23, 2010, 10:53:10 »

Look here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s18.html#Configuring_queues





Under the "Chat group" box, there are three sets for Main, Wrap and Spill. These are linked agents.

1160

Running QueueMetrics / Re: Agents dissapear out of the Realtime monitor

« on: September 23, 2010, 10:50:40 »

Did it disappear from both the wallboard and the RT page, or just the wallboard?

1161

Running QueueMetrics / Re: QueueMetrics decided to stop working all of a sudden -

« on: September 23, 2010, 10:49:40 »

Likely the power down broke something. To be extra-safe, you should do a complete reinstall - otherwise you will never know if everything is in order.

1162

Running QueueMetrics / Re: Call Monitoring - Mixed Dynamic/Static Agent environment

« on: September 23, 2010, 10:48:47 »

I don't think this will work nice with ChanSpy - meaning that it's hard (impossible) to find the correct channel.

1163

General Asterisk configuration / Re: Dynamic Agents - Device State not changing

« on: September 23, 2010, 10:47:32 »

 

1164

General Asterisk configuration / Re: Setup Wizard - AsteriskRealtime PostgreSQL

« on: September 23, 2010, 10:47:11 »

? Not sure I understand? You mean auto-config?

1165

QueueMetrics installation / Re: passing variables in the URL popup

« on: September 23, 2010, 10:45:51 »

Yes absolutely - see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s08.html for a table of variables that can be passed.

1166

Improving QueueMetrics / Re: Adding Agents to a Queue

« on: September 22, 2010, 14:45:17 »

On the queue page you actually see who is a known member - it's at the middle of the page 

1167

Running QueueMetrics / Re: Call Monitoring - Mixed Dynamic/Static Agent environment

« on: September 22, 2010, 14:44:28 »

Try a "show channels" and see the exact name of the channel during conversation.

1168

General Asterisk configuration / Re: Dynamic Agents - Device State not changing

« on: September 22, 2010, 14:43:25 »

This is more an Asterisk question - I would say it's ok as long as the stare is honored.

1169

Outbound and QueueMetrics / Re: Outbound Calls Do Not Show Agent As Busy

« on: September 21, 2010, 10:11:34 »

Yes - that is not correct - you see that the calls "waiting" for 13 minutes and there is nobody under "Agent".
Try and post what happens on the queue_log.

1170

Running QueueMetrics / Re: Load balancing queuemetrics?

« on: September 21, 2010, 10:10:04 »

You could have Apache on Server A, port 80, that points to Tomcat on Server A, port 8080 and Server B, port 8080. :-)