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Author Topic: How do I get the MOH (Music on hold) column to show up on realtime monitoring?  (Read 5360 times)

Scott B

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How do I get the MOH (Music on hold) column to show up on realtime monitoring?
« on: April 05, 2012, 22:19:09 »
Saw this shiny new feature on the What's New page, scoured the manuals (notably the 7.2. Calls being processed section, which highlights that new item), QueueMetrics User Manual: chapter 6.1.13 (Music on Hold by agent), 6.1.13. OK13 - Music On Hold by Agent, and browsed through 23 "Configuring Asterisk for QueueMetrics"  in its entirety. I'm not super familiar with configuring Queuemetrics or Asterisk, so be gentle. I'm r'ing the f'ing m!
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QueueMetrics

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Re: How do I get the MOH (Music on hold) column to show up on realtime monitoring?
« Reply #1 on: April 19, 2012, 10:07:33 »
This is at the "uber Asterisk guru" at the moment, as it requires a patch that is not readily available yet.
But as this could be a great feature, we tried to set the wheels in motion :)
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wcselby

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Re: How do I get the MOH (Music on hold) column to show up on realtime monitoring?
« Reply #2 on: August 20, 2012, 17:36:12 »
Any updates on this?  I have clients that would love to have this feature?  Is there a way to implement it?
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Anthony

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Re: How do I get the MOH (Music on hold) column to show up on realtime monitoring?
« Reply #3 on: August 21, 2012, 11:58:37 »
Please refer to the following link from our website:
http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s03.html#B1525

and the Asterisk patch is available here:
https://reviewboard.asterisk.org/r/1778/ 

 :)
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