Messages

1201

Running QueueMetrics / Re: Load balancing queuemetrics?

« on: August 25, 2010, 11:23:44 »

The session is theoretically serializable and so it should be movable in a well configured cluster... but that's not what I would do.

I would create a master-slave MySQL scenario (or use only one MySQL) and have two separate QMs with the same config that access the same database.


We have a few clients that actually set up a master-master MySQL replica as in here: http://queuemetrics.com/manuals/QM_AdvancedConfig-chunked/ar01s10.html (note that the article is still "in progress").

1202

General Asterisk configuration / Re: Can someone please explain these two snapshots as to what is happening?

« on: August 25, 2010, 11:20:37 »

1- In first picture, I see that Agent 331 is on TWO calls???!!! how does that make sense. And why is it all RED? is that to do with the SLA? What are all the REDs mean.

2- In second picture, despite picking up the call it still shows RED. Is that becuase it was picked up past 1 minute? would it keep showing that for ever till call is finished?

The colors are settable in the queue definition, basically they are meant to be alarms. You can turn them off or change their settings.
The agent with double calls means there was a missing log record from Asterisk. You can "correct" the situation by "closing" the call if you use SQL storage. 

3- What action and changes in QueueMetrics settings requires a "service queuemetrics restart" ?

4- What does a "service queuemetrics restart" effect? agents? reports? queues? receiving calls? stops asterisk?

That is used to:
- flush memory used (it is always wise to do it weekly or so)
- No reports are affected (ever!) as it is based on the data Asterisk provides.

5- When is a good time to bring all the rotated queue logs together? during business hours or after? or it QM and Asterisk don't give a heck and it won't break anything at anytime?

Basically QM does not care. Consider that no data is lost in any case - worst case, the users will not see correct realtime data for a few seconds..

6- One more, what does the magic stick on the right do? Talking about QA. Who is that for? Agents? admin? supervisor?

It is used to open up a menu pf related functions.... like e.g closing calls.

1203

QueueMetrics installation / Re: What to do after install? Real-time doesn't show agents status

« on: August 25, 2010, 11:02:40 »

Did you create Agent/555? because it's not mentioned in the  entries you have above....
Anyway: first try and run a report for a queue that you know has data on it, and you should be seeing its calls in the historical reports. When that works, we can try and do more.

1204

Scripting QueueMetrics / Re: XML-RPC- Can't Find xmlrpc.do

« on: August 24, 2010, 14:02:55 »

Try reinstalling QM from scratch? what is weird is that we use the very same PRM versions and they seem to work....

1205

Running QueueMetrics / Re: Agent showed in the queue, even if softphone is closed

« on: August 24, 2010, 14:01:22 »

Look for the autopause option....

1206

QueueMetrics installation / Re: What to do after install? Real-time doesn't show agents status

« on: August 24, 2010, 13:57:12 »

1 and 2. no problems, just make sure you do not lose them. Of course you will not be able to access older information unless you put together the files.

3. you should be configuring agents in Qm or using the wizard. Before trying to use the RT page, make sure that you can see some data (calls etc)  in the reports. If you don't, likely you are using the wrong queue as a reporting unit.

1207

Lost licences / Re: Did not receive demo license

« on: August 23, 2010, 10:08:12 »

You should have received the temp key by now.... please confirm.

1208

Scripting QueueMetrics / Re: XML-RPC- Can't Find xmlrpc.do

« on: August 23, 2010, 10:07:07 »

This is correct if you send the calls via wget you get errors, as they are not correct XML-RPC calls. But on the other side, this means that the correct piece of logic is handling them....

1209

Running QueueMetrics / Re: Agent showed in the queue, even if softphone is closed

« on: August 23, 2010, 10:05:33 »

It's terrible: I see agents connected on RealTime , with their softphone, even if they aren't 

It's impossible to use QM in this way. How can a supervisor know if an agent has really the softphone opened behind his monitor ?

One thing that you can do is to set automated logoff of agents in Asterisk after a few calles missed; this will log them off QM as well.

1210

General Asterisk configuration / Re: AgentCallBackLogin replacement for Asterisk 1.6

« on: August 23, 2010, 10:03:03 »

That's really interesting! thanks!

1211

Lost licences / Re: Did not receive demo license

« on: August 18, 2010, 10:19:13 »

Yes that order will be processed this morning.
I removed your company data etc. from the previous post.

1212

Improving QueueMetrics / Re: Only agent able to log onto Queue??

« on: August 18, 2010, 10:18:14 »

 

1213

Scripting QueueMetrics / Re: XML-RPC- Can't Find xmlrpc.do

« on: August 18, 2010, 10:17:50 »

So it's working now?

1214

Scripting QueueMetrics / Re: XML-RPC and DNIS filter

« on: August 18, 2010, 10:17:14 »

Not at the moment - we plan to do that with issue #1159

You can still get raw results and filter those.

1215

Outbound and QueueMetrics / Re: Outbound with Asterisk 1.6

« on: August 18, 2010, 10:14:52 »

You should NOT be using the AGI -use the dialplan version instead!