Question about subque report presentation

[eschurke]

We're now setup for subqueue's and it works great.  The only issue is when we run a report on the entire queue (ex: 999.*), it lists all the DIDs in that queue under the top header for "Atomic queue(s) considered:".  We have hundreds of DIDs on these queues so it pushes the graph for calls answered vs. calls taken and the total calls figure waaaay off to the right.

Is there a way to fix that?

[QueueMetrics]

can you post a screen shot?

[eschurke]

Not a problem  ...  but how do I do that?  I don't see the option to submit attachments.

[QueueMetrics]

See http://forum.queuemetrics.com/index.php?topic=243.0

[eschurke]

OK - here's a screenshot of the top panel and what it looks like:

http://img179.imageshack.us/img179/81/screenhunter60.jpg

[QueueMetrics]

I would turn off queue name expansion - set:

Code: [Select]

default.showQueueComposition=false
This way you will only see the "main" queue name.

[eschurke]

I noticed that setting and did try it.  We still have the same issue.  But we used to get 2 rows with queue names, now we get just that one long one.

In the screen snippit I posted, the queue is defined with:

991.*|992.*|993.*|994.*|996.*|997.*|999.*


If I turn that setting back to true then it looks like this: http://img27.imageshack.us/img27/3573/screenhunter68.jpg

But when set to false it looks like the image posted above.

[QueueMetrics]

One questions: are atomic simple queues defined in QM at all?

[eschurke]

  ummm, I don't know.   

What are atomic simple queues? 

[eschurke]

OK - I just checked the manual and found that

Atomic queue: a queue that matches one-to-one to an underlying Asterisk queue.

After configuring the sub queues, we ran the auto config and it created queues for each atomic simple queue.  For example, queue 993 was created like 993.993.

[QueueMetrics]

One last thing: how is it defined the queue that you are monitoring? that is, can you post a screen-shot of your Queue editor where the queue you select is shown?

[eschurke]

That particular queue is defined like this:

http://img182.imageshack.us/img182/879/screenhunter76.jpg

[QueueMetrics]

So if you toggle on "All queues" / "Active queues" in the RT page nothing changes?
Maybe it's a bug linked to the subqueue expansion.
If you please confirm it's so, I'll set up a Bugzilla issue.

[eschurke]

We're not using 'RT' because our own in-house app is better suited for our needs.  We get the expansion when running a queue report.

[QueueMetrics]

RT = RealTime page, not RequestTracker.