Messages

1246

Running QueueMetrics / Re: Tracking IVR on multi-stint scenario

« on: July 29, 2010, 12:06:50 »

I mean, can you see it for both calls when you run in single-stint mode?

We fixed an issue:

#1125 - Keeping track of completion codes on muti-stint calls

For 1.6.1, so maybe you should try and update.

1247

Running QueueMetrics / Re: how report for calls not taken by agent ?

« on: July 27, 2010, 12:08:43 »

You need to look at the "Attempts" page.

1248

Improving QueueMetrics / Re: Only agent able to log onto Queue??

« on: July 23, 2010, 10:50:22 »

You could give Agents more keys/rights, so you would have Agents that can do more

1249

QueueMetrics installation / Re: Wall Board

« on: July 23, 2010, 10:49:38 »

Yes it should.
Log off, change language to something else and back to English again so it gets reloaded.

1250

QueueMetrics installation / Re: Server Name

« on: July 23, 2010, 10:48:55 »

yes it should be correct. No SQL just to change the server name

1251

Running QueueMetrics / Re: Real time monitoring: Some agents SIP/XXXX, some Agent/XXXX

« on: July 22, 2010, 10:43:06 »

I would simply keep it as it is, because you have static members, and those should "stand out" from the rest.
(or I would remove all static members, even better...)

1252

General Asterisk configuration / Re: Add-Remove Member function not working on device side

« on: July 22, 2010, 10:39:07 »

OK - keep in mind that anyway you get inaccurate reports and bad call routing if an agent is "present" without actually being there.

1253

Outbound and QueueMetrics / Re: Need Caller ID

« on: July 21, 2010, 09:42:09 »

 

1254

Running QueueMetrics / Re: Real time monitoring: Some agents SIP/XXXX, some Agent/XXXX

« on: July 21, 2010, 09:41:39 »

Have a look at the logging made on the queue_log by each agent, and please post here the findings.

My guess is that it will be local/123@context for dynamic ones and SIP/123 for static ones.

1255

General Asterisk configuration / Re: Add-Remove Member function not working on device side

« on: July 21, 2010, 09:39:53 »

You should change the fixed-logoff to a sliding window to look back for agent information. e.g. in

realtime.startHour=s12
   
The starting hour of the day, in order to compute realtime report. It can be either a fixed hour (e.g. 3: from 3:00 AM) or a sliding window if prefixes with S (e.g. s3: the last three hours). Default value is 0 (from midnight). A useful value is also -24 (yesterday’s midnight).

1256

QueueMetrics installation / Re: Wall Board

« on: July 21, 2010, 09:37:57 »

Maybe we could change that to AGT, do you think it would help?

In any case, all string displayes should be in the queuemetrics_en_US.properties under WEB-INF/LIntl or the relevant language used, so that is editable.

1257

Lost licences / Re: Did not receive demo license

« on: July 20, 2010, 17:40:31 »

I see no pending key; likely it was lost. Please fill in the form again.

1258

MySQL storage and Qloaderd/Uniloader / Re: qloader.pl patch for better timestamp handling

« on: July 20, 2010, 14:55:15 »

You can get that from the tgz file of QM 1.6.1.0, as per:

QueueMetrics-1.6.1.0-trial.tar.gz\queuemetrics-1.6.1.0\WEB-INF\mysql-utils\qloader

This contains 1.18.

1259

Running QueueMetrics / Re: in the QA form items,when i select multi value,how can i set it to -2?

« on: July 20, 2010, 14:53:21 »

Zero will be added, it is in our lab version, but the public one yet. Say 1-100

1260

General Asterisk configuration / Re: Add-Remove Member function not working on device side

« on: July 20, 2010, 14:51:22 »

You can change that, but your real issue is that the supervisor must check the statuses, or you will get meaningless presence information...